based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stellar service. Leo has serviced multiple bikes for me, his work is outstanding but his initiative is unique. I had my son's bike in for a gear adjustment-the handlebar tape had exceeded life expectancy and was hanging off the bar. I had not requested him to service that component, I watched as he grabbed a piece of tape and gave the bar tape a couple of extra months.
Very impressive-going above and beyond.
I'm looking forward to my once yearly summer overhaul.
you guys have high end frames and parts that simply nobody has - this is what makes you necessary for me - you also have pretty cool people working for ya!
Staff is always very helful in person r on the phone. Eric was a great help!!!
the best quality, and good prices
Amanda is full of knowledge and always willing to help. All the staff are quite friendly and helpful.
All the staffers are knowledgeable & friendly.
excellent.
Everyone was friendly, knowledgeable and helpful!
Leo was super responsive and friendly.
Just the best bike shop and staff in Santa Monica. Always helpful, great products.
Efficient and friendly
Everyone at Helen's is very helpful. I'd to see the opened hours to be longer.
the BEST customer service
Very friendly. Serviced my one clip with charging. I had to make a purchase to show my appreciation.
Jack was super helpful.
Monte and Jay. All pros. Knowledgable. Friendly. Efficient. Fast.
Great selection and helpful staff
Everything was great excellent attention and the bikes were exceptional!!
Very kind and helpful staff--all pros. Good rapid service. Careful social distancing.
All the right stuff.
So amazingly patient and helpful with me as I wasn’t totally sure what I was looking for.
Great service. Frank was really helpful in helping find a bike and describing the differences.
The accessories markup vs Amazon is a little crazy though. :)
My brother and I came in last week to replace our bikes that we're sadly stolen a few months ago :( We got there right at opening (11 am) and were immediately greeted and welcomed in by Eric and another team member. I've always found bike shops to be really awesome places full of really awesome people but Eric took it to another level. His advice, wisdom, and honest opinions made our experience top notch. He was patient as we test rode a few times and it was clear it was very important to him that we found the ride we loved. He listened to our needs and respected our budget all while fitting us both into some GREAT new bikes. He definitely made a return shopper out of me - can't wait to come back. Helen's is the best.
Everything! Great bike shop.
Great people to deal with
Jay Wolf is excellent to work with. Honest, fair, friendly, and helpful.
Daniel was terrific!
Problem: First attempted use of bike, after full service, tire is completely flat upon getting it home.
3/31/2021: Helen's replaced the two inner tubes on the white electra cruiser. Tire is completely flat and bike not usable.
Friendly service and great selection
It may be your standard procedure, but it is bothersome to leave a bike for repair and not have anything to acknowledge that you have the bike.
Friendly helpful, knowledgeable, staff, excellent service, happy to spend time with customers
Happy to have you.