based on 4985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very collaborative, flexible.
Everything was great with my experience within the shop. I just would have liked to have a little more one on one with an associate is all. I could see the shop was very busy, so it's understandable why that didn't happen. Thank you!
I appreciate the quality the bike has and service was good making sure everything fits to my needs.
Eric did an outstanding job as my salesperson! He was friendly, informative, and helpful. He showed me different models of the bike I was interested in, helped adjust the seat height, and allowed for a test ride. When I had a small issue with the cosmetic condition of one bike, he unhesitatingly found another that was perfect. He advised me about alternative tires for the bike and showed me how to remove the front wheel. He also helped me load the two bikes I purchased into my vehicle. If I come back to Helen's to shop for another bike, I will definitely ask for Eric.
Great guidance in helping me select the right bike
I was upset that after specifically asking for a chain replacement and cassette check before dropping my bike off, I still had to remind Helens day of pick up to replace my chain. Additionally when I got my bike back and started riding, my front brakes are making a really loud noise whenever I use them. This also isn’t the first time my brakes were put on incorrectly. It feels like after spending 5 years with Helens, buying this bike from you guys, and consistently coming back for repairs, bike parts, and accessories the quality of customer care has really gone down. I don’t really trust Helens to take care of my bike anymore and I’m wasting my time and money here.
You guys are amazing! I always get excellent service and support. I so appreciate you guys.
Excellent customer service!!!!!!
Leo in the service department dialed in my shifting on my rear derailleur very nicely. I was in and out of the shop very quickly. Thanks, Leo!
Prompt and professional thank you Helens I drove from Indio
Friendly/prompt
Overall good but due to specific needs it is sometimes necessary to use other shops for parts and repairs.
A.lot of choices
and high quality product
nice people very accommodating
Thanks
I've bought bike accessories and a smart trainer here. Also had a bike fitting. No problems--everything worked out fine.
Friendly and happy to help customers with questions
Amanda was excellent, friendly, knowledgeable and so helpful.
Knowledgeable staff.
I. Martin conducts business in a fashion that is personal, immediate, professional and accurate!
Very knowledgeable sales staff. Extensive inventory and quick service. Good location with parking available. I like knowing that I have a great place to go for all of my biking needs.
Good, friendly service. My sales associate changed my seat height on the spot and was knowledgeable about the bike and accessories
Great staff. Friendly.
I understand the need for continued caution during the pandemic, but I don't need to be scolded for following instructions. I bought a rack for my bike, and when I received the rack outside, I was told to go into the store. I went in, but instead of going to the cashier to immediately pay for the rack, I went looking for a pannier to go with it. As I was looking for the panniers, I was scolded for entering the room and not immediately paying for my rack. I realize there was some miscommunication when I entered the store, but still I shouldn't be belittled for cutting in front of others waiting when I was told by employees to enter the store.
Great great service department!
Friendly repair staff.
I enjoyed very much doing business with Helen's. I was pleasantly surprised at how wonderfulIy was treated. The customer service is top notch. The best part of my experience was the inventory. Helen's has by far the largest inventory of bikes and accessories I have ever experienced.
Friendly and very helpful service. Great customer service.
Wide variety. Helpful staff.
Inventory of accessories was very skimpy.
Quick to ship. I live in Orange County and received the part the next day. I went from cringing about the $25 shipping fee to smiling when I was able to replace the caliper and ride the next day. Thanks!
Cameron helped me pick the perfect bike and accessories!