based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amanda was friendly, knowledgeable, helpful and sweet. I like the feel of the store. Very much like a family owned establishment, very unlike Amazon which is an A+ is my book. I really like supporting local businesses and families. Thank you for a great experience
Customer service is friendly and helpful.
I have bought bikes and components there before. Bought my first real bike (Raleigh, back when they were good) at Helen's in Santa Monica in 1985.
I was looking for a box to ship a bike in. Called the shop, they guy said he would check and they had one they gave me. Now my bike is packed and on it's way to Washington.
Thanks!
Great service, attention to detail and excellent work.
Thanks
As always, the staff is knowledgeable, helpful, and cordial. They do everything that they can to satisfy the customer with service, sales, and technical information.
I've been using Helens exclusively for 20 years.
Very helpful customer service
Always going out of their way to make sure customers are satisfied and leaving with a smile on their faces.
Thank you everyone!!
Very friendly and helpful staff.
Good Covid protocols
Excellent service. Very knowledgeable staff. Friendly and polite.
Good turn around time.
Everybody was extremely nice and Milton did a wonderful job on my bike. Oh and the price was right. Thanks for the great job guys
Products and staff are always on point. Eric, Mike, Daniel and Jay are my go-to team. They always have my best interest with Road bicycle products.
Very poor communication and customer service
Great service at a fair price for good quality products!!
Great service department, familiar with high end bicycle maintenance
Great experience buying a bike. Cameron was fantastic and super patient.
Great quality and selection
Waiting 20 minutes just to get in the store is rediculous, we're far enough thru the virus craziness. No other retailers still have lines, why do you?
You have a lot in stock and service is great.
Shopping was quick and easy. Sales rep was super helpful in decision making process. This is the second bike I have bought from helens.
Worked on my classic bike and were able to make the repairs
Excellent communication throughout, and very hands-on service upon arrival for pick up. Most of all, love the bike!
$45 for shipping that takes a week
criminal.
Friendly, knowledgeable staff.
great bike and friendly people - was hoping the guy who brought the bike out would have explained or showed the bikes features but he was not interested but overall good selection
Staff is really nice. Sometimes the wait to get in is long, but worth it. Very helpful staff, I will return to the Santa Monica location from now on.
Jay Wolff did a great job making the arrangements to ensure my Trek Domane HP 7 was set up and met all my expectations.
I would definitely buy from Helens again and further recommend to others
Repair took longer than promised, mainly due to bicycle being lost during repair period.
Eric Renick helped me out. Super great guy. Helpful and honest. Got me the exact bike (and gear) I needed. Didn’t try to upsell me. Was honest about sizing - even if they didn’t have it in stock. Would highly recommend Eric and Helen’s.