based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was perfect! Thanks for your help with the Boys and Girls Club!
Customer service
Friendly, professional service
The bike cleaning/tune up is top notch!
The best in the city... best service and always very organized. It's probably the best bike shop in the country.
the MDR store was bright and open and friendly and all the guys working there were outgoing and happy and positive and had personality
the MB store, dark cluttered, no personality,, not outgoing I would never buy anything there.. I would always buy in marina del rey
Thanks Ernesto!
Excellent services
Guy in the shop are very friendly and knowledgeable and the do a fast great job every time
I recently purchased my first Cannondale E-Bike. Eric Rodas helped me with the process. He's not only the best mechanic but a great person as well. I had a great buying experience with him. He showed me the features and use of the ebike. He's very knowledgeable and lots of patience with me. He's been working with my bikes since 2012. He even walked me and helped me load the bike in my car.
Manager Daniel Bomfim always takes good care of me!
Knowledgeable sales people; always get a nice greeting when entering the shop.
The product selection is excellent and customer service is terrific
Fantastic, friendly customer service. Unbelievable patience during COVID. Great selection of items (helmets, lights, etc)
Best products
Best service
Great service!
always great service (both customer and bike service), friendly/down to earth staff, and always has a wide variety of equipment, including lower cost options as well as higher end.
Expertise and excellent service.
I had a positive experience this time around. Store was closed but employees saw I needed help. I got what I needed on their day off and am very appreciative.
Friendly
Nick from the bike repair team treated me like I was the most important customer he was working with that day. He quickly swapped my cleats from one bike to another and helped me find the tools I needed so that I could do the job myself next time around. So grateful for his help at this great local bike shop.
Everyone was helpful.
Your salespeople are very knowledgable and extremely helpful. Max was really good with our kids. Thank you!
I wish someone could have explained what they did to my bike when I picked it up. I had to ask what the items on the receipt were and even then they didn’t exactly explain what they did.
Professional, attentive, knowledgeable staff. With a love for all things cycling. Went in looking for a Helmet and found exactly what I was looking for.
I like their efficiency, honesty & reliability.
Friendly and helpful
I’ve been coming here since the 1970’s when Marty owned the bicycle shop. I was very worried when it was purchased by Helens Cycles that it would loose its neighborhood friendliness and integrity however; your entire sales and service staff at iMartin Imports have continued to be so amazing. Every visit is still a pleasure which is why I have continued to purchase & service all my bikes at this one location and I will continue to recommend it to others.
Zahava
Great selection. Helpful staff.
Good prices, excellent service! I'm really happy about my new bike.