based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality bikes and excellent service.
Great staff. Great service.
Even working with changing pandemic instructions the staff was very helpful. They listened to my various needs and issues and found the perfect bike for me.
Professional!
Reliable, helpful. Especially great to have access to great bike mechanics during the pandemic.
Friendly staff.
I have been purchasing bikes and accessories for the past 25 years at Helens in Santa Monica. Always get good service there.
Everyone at Helen’s Bike shop were really helpful and provided incredible service. Eric Renick, is very knowledgeable and listened to my needs and assisted me without hesitation. I found exactly what I was looking for! Rosey was super helpful and kind during the purchasing process and she provided me with all the pick up details my dad would need upon receiving the bike. The owner also sent me pictures of the bike once it was built to ensure I was purchasing the correct bike for my daughter. Everyone I spoke to were kind, helpful and very friendly. If you are considering making a purchase sight unseen, you have nothing to worry about this bike shop is a trustworthy business you can trust.
Better price for shipping. Thanks.
My experience was very good. However, your location is not local for any of my family or friends. That's the only reason for a lower score.
Jay was amazing! He went above and beyond to get me a bike- here in Japan. It's exactly what I've been wanting.
The staff was responsive and helpful with a request.
The shop was recommended by my friend to take my bike several months ago. Although it was for my shoes, there serviced me with a smile. I returned recently for chain service; it kept shifting while riding. Again, they gave me a time frame, and it was right on the money. It was ready. The service person even made a couple of minor adjustments. I purchased some socks and a cartridge with a tip. I left the cartridge and tip at the counter but hoped Greg could put it away until Wednesday when they open.
Great service.
I love my Trek bikes and when I bring them in for repair the service is great!!! If a part is not in stock the manager orders immediately! I have bought my helmets, riding gloves and clothing at Helen’s (:
Great products and service! Knowledgeable staff.
Fast friendly service.
It was my first time at the store. Everyone at the gym had recommended Helen’s but I hadn’t gone before because I felt intimidated by the whole cycling vibe given I’m just starting to cycle indoors and I’m feeling lost.
I was so wrong to not come until now. They were so warm and nice since I entered the store. They went above and beyond to help me, Seth in particular. Thank you! I will definitely go back for all my future cycling needs and recommend this my friends
People are friendly, helpful, easy to work with and they do a great job tuning up my bike
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This shop has the best customer service in Los Angeles.
Everyone, especially Max, was incredibly helpful finding the right bike for my daughter. The selection of bikes and accessories are great!
Keeps my bike in racing shape
Bought new computer and had discussed the old type bike I had. Upon returning home and reading installation directions, discovered that this computer would not work on my bike. I returned the device and the woman who did the return, upon my giving reason for return, said, "Yea, that computer only works on Trek bikes". The original salesperson should have know this or if not asked one of the service people.
Service was amazing!
I was a little surprised by how Trek-heavy your inventory is. I have a Trek bike and love it, but even most of the accessories at I Martin appear to be Bontrager. Again, I have no problem with Bontrager products, but I would have liked to see more diversity. For instance, I was looking at seats and didn't see anything from Brooks. Did I just miss them?
The service on my visit, however, was fast and impeccable.
You make people wait outside, when there are only
3 people inside
Outrages prices, $100.00 for a "tune up" ???
Lube a couple cables, turn a few adjustment screws!
What kind of rip off is that???
Manager was extremely helpful with a small issue on my power meter.
Your staff. Very nice and polite. The girl with the short hair is always smiling and very helpful. I’m sorry I don’t remember her name. Some people don’t like commissioned based sales people but I would rather be approached 10 times than completely ignored. Thanks
Quick and easy
Keep up the great work as always. This has and will always be my bike shop. And now my children’s bike shop.