based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I unfortunately ended up cancelling my order but I really appreciated how friendly and knowledgeable Brady was in showing me the ebike. I would highly recommend Helen's cycles.
I showed up fairly late one day when the store was about to close within the next 15 minutes but the associates were kind enough to show me around. One gentleman, Eric showed me bikes that were just what I was looking for. Then, I came back the next day and purchased a bike and Cameron helped me load it into the car. Another guy helped me pick out a good bike lock as well.
I couldn’t be happier with the service I received mechanically. And otherwise. Everybody is so nice and so courteous and friendly and helpful. I know I sound like a family member but I am not happy with the treatment I’ve received. Thank you to the Helen’s team
Serving the community for as long has I have lived here. I was treated courteously and representatives were knowledgeable about the products.
If you REALLY care, send someone *undercover* and see for yourself how the customer service is? Send enough people to test each worker. Send a male, a female, and a different race for each gender. Then tabulate the score. I am a black male, and I’ve been to the store several times, and each time I’ve felt unwelcome, and service has been rude. (On time brought matter to management.) This last experience convinced me I do not want to endure treatment ever again!!
Helen’s cycles
Is the best bike store in the city! Probably one of the top 3 bike stores in the country- spectacular service and customer service!
If you don’t have a bike go to Helen’s today!
The guys who service the bikes are the best. Swift and efficient. And the "concierge" fella outside the back door during this crappy COVID period, who guides patrons inside the store for this and/or that is in full command of store info and services with an ability to recommend simple fixes to bike problems that appear to be hard to the untrained eye.
Tom McCown
knowledgeable & friendly sales staff with great personal experience as a cycling professional.
Amanda was amazing! Very helpful and welcoming
Jay and team were fantastic helping me find some hard to locate parts for my bike in order to get the bike up and running for a big upcoming event that I otherwise would have been out of luck. Great service. Good folks.
Good quick service, friendly staff.
Knowledgeable and friendly staff!
Great attitude of all the employees that Iinteracted and extremely knowledgeable
The blonde lady who works in the “treatment room for the bicycles” is absolutely amazing! She solved out the problem I was having with my bike & had me out of there in like 10 minutes. Fabulous!
I can’t quite say the same about the older guy at the counter though. When he initially addressed me, he balked at the issue I was having with my bike seat (which was too tall).
After the lady figured out my problem, he then blurted out, “ Well, it’s going to cost you $30!” 🤷🏽♀️ as if I had said anything about price.
Guess he was treating me according to what he thought about the “skin I’m in”...☹️
I will not only recommend your company to others seeking bikes, but will advise them to speak with Ernesto Castro in particular. He was extremely helpful in providing great customer service for me to find exactly what I was looking for in a mountain bike!
They are very friendly, knowledgeable, and do a great job.
Inventory and ease of shopping no pressure.
Brady, the salesperson who helped me, was very knowledgeable and helpful. I appreciated that he took the time to understand my needs and to help me find the perfect bike. Thank you!
Great advice! Great product!
Well run, good variety of products, courteous staff
It's a hard time to find a bike. I have bought and serviced my bikes at I Martin since the '90's. Happy to be able to do so. Audrey was fantastic.
we love the kindness of the staff and the shop vibe.
Great sales help from Max!
Knowledgeable staff. Good selection of E bikes.
Armando was very helpful!
Excellent service and excellent products. I appreciated the Covid precautions the store has adopted.
Great service.
Nick was very helpful and patient. Inventory was limited, would have purchased more
It was a easy and quick service. You had the bike in stock my daughter wanted.
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