based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, amazing mechanic( Leo), good oroduct selection
Sakes person was very helpful
Greg was patient and knowledgeable. I appreciated his help to make the decision with bike selection for my son.
Godd selection, good customer service
Frank was super helpful.
Great service
Great place to shop many bikes and merchandise!! And the service was great!! This is my second bike!!
It was easy to try out the bike right away in a safe place. I like the Trek bike.
High inventory and quick service
Good customer service and selection (in normal times).
Cameron was extremely helpful and patient throughout the purchasing process. I really appreciated his customer service approach and collaboration.
Great personalised, patient service
Amazing selection. And Brady, the gentleman who helped us, could not have been more knowledgeable. Perfect experience.
Great service
Very educated on bikes, especially high-end. Friendly service staff willing to entertain 'dumb' questions without judgment.
best in the biz
Leo is great and helped me diagnose what was wrong with my bike! Thanks Leo!
Service was quick. Technicians were knowledgeable and nice people.
Very nice people, handling my issue quickly and efficiently
Very friendly, knowledgeable, and professional staff that got exactly the job that was needed done. On top of that, they were very flexible in terms of making their services available despite being busy,
I needed to fit a larger cassette on my bicycle and when I brought it in, I had fit the cassette but couldn’t get it to work with my derailleur. They tried and couldn’t do it either so they put the old cassette and chain on without me asking- leaving the bicycle totally useable so that I could still ride that weekend. I asked them to try a Gear Link and they ordered it, installed it, extended the chain, and got it working- now I have a better gear range! I found them super-proactive and capable. Also- I have a Cruzbike recumbent and they didn’t balk. A lot of stores turn you away!
Knowledgable and patient salepersons
Like how I feel like Helen's staff is knowledgeable about all things biking
Like how Helen's appears to have the correct bike stock for all budgets but maintain high quality.
Like how entering the Broadway SM store you enter through the maintenance area--makes me feel good about coming here after my purchase for upkeep and repair.
Like how even when I brought my kid's cheapo bike in for repair when they were little, was treated with same respect as if we were Olympic cyclists that needed a quick repair.
Like how we were always charged fairly for repairs and got good advise.
So...coming back to purchase
Edgar is amazing! He is knowledgable, friendly and works hard. He did great things with an old bike of mine. It looks and rides like new!
Your staff is super helpful, kind and tell the truth!
Friendly and expert service.
Waiting for a sales person to get us inside and then rushing us to get out because it was closing time.
Even though we bought 4 bikes, We couldn’t get our older road bike for service because it would take 10 days to get it back.
I’ve purchased six bikes from i martin over the years and have been very satisfied with the experience my mechanic knows me and my bike and can predict when I’ll need brakes replaced!! This is my shop! I always recommend I martin.
Exactly what I needed
Excellent service and attention to customer experience