based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ernesto was a very friendly, helpful and professional salesman. Great service!
Great team, first class services.
A customer for more than 18 years.
KM
Friendly knowledgeable and helpful people!
The staff has always provided good service. Good listeners, patient, and they are knowledgeable of the bikes and accessories.
Cameron, our sales rep, was terrific. He is knowledgeable and very informative--and very patient. Really good salesman who represents your company well.
Great customer service, and they were the only shop in the country that had the correct part for my trek speed concept.
Friendly service
i bought an TACX NEO 2T and Shimano R8000 cassette this week. The guy help me installed these but he have short of experience, cassette had not been tighten well and screw with stripped out thread now. Installation guide say disc brake bike should add 2.7mm spacer which included in package, but he forget it..
these guys know bikes!
Great service all round from your friendly and helpful staff!
Great service and very knowledgeable people.
Excellence from beginning to end!
Very fast service. Also nice guys in the shop who were helpful.
Helen's is a sacred place for LA cyclists, especially when it comes to service. A big shout out to all the team and a bigger one to Edber who is a master.
The superior customer service and individualize attention to each customer's need.. The professional interaction in the work place and the way in which the managerial staff and support staff work together in a caring and respectful manner.
Friendly, professional, and knowledgeable.
Great experience.
I feel the staff really wanted to help
Me find the right bike for me.
I was waiting for 10 minutes to speak with a sales person but I was totally ignored. Luckily I knew where to find what I needed. One item was out of stock and another item I just picked what ever was on the shelf. Next time I’ll order what I need on Amazon.
Great service with a smile and always so very helpful and efficient.
Thank you!
Amanda O. Moran
Prompt service and knowledgeable staff and repair shop.
You have nice selection of all biking related items of good quality at reasonable prices. And, a friendly and knowledgeable staff.
You had the bike I was looking for and Ernesto was very hospitable.
Easy, thorough, I’ve been a customer for over 20 years in the marina del Rey store - love Scott!!!!
Wilbur and Erik are the best mechanics period. Always do a great job, nice to be able to count on them.
Brian C.
The staff is extremely knowledgeable on their products. The customer service was outstanding.
They were amazing. Bought a bike over the phone and they worked with me to help me ship it. I was in contact with the Manager Mike who was fantastic and Cameron who sold me the bike was great. Made it easy!
Josh and Brooklyn were amazing! Thank you!
Staff was ultra helpful
Knowledgeable sales personnel, they are mountain bikers and road bikers who know the equipment