based on 3809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your store in Highlands Ranch has very friendly and knowledgeable staff!
Great service and consistent
Good variety with great employees.
I’ve had my mountain bike serviced several times. The staff is always helpful, the work is excellent and the consultation on what needs to fixed and what doesn’t is always fair.
The work is done quickly at a reasonable rate.
The prompt service to get my bike back on the road
Nice friendly people work there. Great staff, great attitude. I found the perfect bike for me and I was able to be patient in my decision. When I returned to buy it, they were very accommodating. This is my new bike shop.
Don is always easy to work with.
Friendly , knowledgeable , staff .
Knowledgeable staff! Have helped with so many things over the years. From helping with picking out my son's bike, finding a proper saddle to just getting a tube. This store is great!
Service department patiently answers my inquiries and goes the extra mile to make sure my bicycle is properly adjusted and safe.
I appreciate and trust their professionalism and work.
I like Trek bicycle. Elevations service department is always friendly and professional. .
Super helpful staff. Broad selection of goods, nice choice of mountain bikes
Best bike shop inn the area! I know all the sales and service team….just wish there weren’t so many supply
chain issues globally!
Great team at the Highlands Ranch store. Very knowledgeable.
Knowledgeable staff and adequate inventory
you guys have been great helping me reconfigue my Trek to accomodate back and neck problems. I love my new ride - Thanks!
Excellent attention and technical knowledge,
I have stopped in a couple times to ask the service department a question about one of my bikes. Both times they were very friendly and very helpful. They gave me some good advice, and didn’t charge me anything for it. One guy gave me a couple old seals for the front hub on my old bike. Now whenever I need something, it’s a no-brainer to stop there. First rate customer service.
Nadine already took care of me - she adjusted the price of new shoes that I was told a month ago would be covered under warranty from my current pair.
The result was ultimately acceptable but staff should be trained to assess what is covered under warranty vs. not, as I wouldn’t have ordered the new ones in the first place.
Also annoying that the Bontrager $225 shoes themselves didn’t last a single CX season, but I realize that’s a Trek corporate issue, not a store issue.
Elevation LoDo has a friendly staff of smart guys who can give good advice for both road and mtn riding. Since I live in town, it is very nice to have a good shop I can easily ride or walk to.
Everyone I interacted with at the shop was friendly and super helpful. I felt confident I was leaving my bike in good hands. My bike was even ready for me to pick up early. I’ll definitely be back. Thank you!
Always attentive and helpful. The service staff goes that extra yard and make sure your bike is properly tuned.
Craig M.
Highlands Ranch
Customer Service
Friendly and consultative staff
Needed a sram chain as bike source does not have. Very helpful young man in parts I really appreciated his helping me get what I needed and instruction on installing.
Good service and text/email communication
Great staff, especially Nadine and Brandt, and I LOVE my bike thanks to both of those individuals.
Friendly, helpful staff!
Honesty and quick turn around on service.
The entire team there has always been extremely professional. Ive been going for years as a daily rider. I bought a bike there, had wheels built, dealt with some warranty stuff through them, I spent money on lots of other parts and services and sometimes just called to ask questions. I haven't had a single bad encounter. I go to the shop and check for parts rather then grab deals online just because I want to support the shop.