based on 1734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so great!!
Service
Curtis and Patrick in the service department were both very professional. I will cone back
Your sales service and customer service are outstanding. You have an excellent inventory from which to choose. Your shop is very well stocked with accessories. Your location and access are highly convenient. Finally, your prices are fair and competitive. In short, you are my shop of choice and I’ll continue to recommend you with each opportunity.
Great service!
Love my new bike! Nadine is an all-star! She is so knowledgeable, fun and friendly. The sales part was superb! The receiving the bike end lacked in explanation. The young man responded to a couple of questions when asked, but when I asked if there was anything else that I should know, he didn’t offer anything. After I got home, I realized that it wasn’t intuitive to know how to remove or charge the battery. Or how to operate the the lights or how to charge the phone. I am capable of reading a manual but my experience with other shops is much better on the receiving end. Usually they also have me get on the bike to make sure the seat height is appropriate. So A+ for sales but a C for the basic fitting with delivery.
I just recommended you to someone this morning.
DJ was super helpful and had my order ready to go upon arrival
I get expert help and repairs for all my bicycles at Elevation. What is more, Elevation supports the greater Denver cycling community in multiple ways including supporting major rides, learn to ride events, and sponsorships. I bought my last bike at Elevation and I'm buying my next bike there too!
Employees didn’t seem to work together and had an attitude. Was considering looking at a pivot mtb soon but will take business elsewhere.
Elevation has some of the nicest and most knowledgeable employees and mechanics in Denver. I've never had a bad experience.
Always helpful!
Always good work, great staff, friendly place. Honestly everything a LBS should be.
Great staff, great service and overall experience.
Parking is tough downtown, but that's not really your fault.
Very prompt and friendly service!
timely and high quality
Very knowledgeable people, they completed the work when promised and I am completely satisfied. Thank you!
Jonathan was very patient and, most importantly knowledgeable in helping me understand the TREK Verve +2 that I was interested in for my wife. He was even more helpful when I brought her back in to see the bike herself. He realized the bike was for her and he completely focused on talking to her, not me. We've been in situations buying cars for my wife where the sales person focused on me instead of her. Those people haven't sold us a car.
Willing to accommodate and very polite staff! Would highly recommend for any bike repair or part needs.
Very nice people. Excellent bike mechanics!!
Love the personal approach of the staff. As you know, we have tons of places to get a bike on the front range and prices are about the same. That said, I will shop where I like the people.
Our experience with Elevation Cycles was absolutely wonderful.
Service, products but most of all the people!! Always professional, give good advice, never tries to upsell me on something I don't need.
Service/mechanic team is knowledgeable, willing to check your bike out quickly & always concerned to have you road safe. I switched to this shop because they are service oriented & fun.
My bike(s) operate better than ever.
Always a good place, always good people. I don’t go to any other shop anymore.
Great service! Brought my road bike in Wednesday morning for a few derailleur cable repairs and had it back the same day. Thanks much!
The staff are incredibly kind, knowledgeable, and helpful always.
Super friendly and helpful. Will definitely be returning in the future.