Customer Testimonials
John is such a knowledgeable and patient person. Great customer service. No pressure. Service Dept is always very helpful and also a lot of experience. You can trust what they are telling you.
So helpful and had perfect product for my needs
Excellent customer service. Great inventory. Great experience.
Repair department willing to discuss the repair.
I originally went to Eddy’s to get a bike to train for my first triathlon. I was entirely new to cycling and the guys were so helpful. They have helped me time again with getting the right gear and maintaining my bike. I highly recommend them!
I took my bike in for a new set of tires and tubes.
I was promptly meet at the service desk and was given a couple of options for tires, which I appreciated
I was notified the. Very next day that my bike was ready. This was a very quick turnaround.
I took my bicycle in for maintenance and repairs in the spring when they were extremely busy. They did say it may take several weeks in which I told the gentleman it was no hurry. They did, however, get it done anyway in a timely manner and everything is working beautifully again. Thank you for the excellent service.
Louie
People were very friendly and knowledgeable.
Excellent customer service
Reasonable bije repair prices and services. Love that the stire is open 7 days a week.
Staff was helpful and friendly both on the phone when I called and when I went into the store.
always ready to assist and knowledgeable about product and service
Prompt professional service-excellent.
I bought my first GT Outpost from Eddy's in the late 90's. Looking to return to the trails in my 40's, I was happy to return to Eddy's once again. Dave helped me into a Trek Marlin 6 and I'm excited to be back on two wheels.
Thanks for holding my bike until I could pick it up
The costumer service is great, its also awesome that there is a bmx section now, the people that help you love bikes and so it make talking to them easy and relatable
Very friendly staff, always willing to help.
The rear wheel on my bike needed to be replaced. The folks at Eddy's Bike Shop were fast, efficient and friendly. I've been coming to Eddy's Bike Shop for over 18 years and have always gotten fantastic service. Thanks again for the great work!
Knowledgeable and courteous.
Knowledgeable and helpful staff
People are super nice and helpful
Great selection of E bikes. All of the staff were extremely helpful an knowledgeable about the bikes.
Friendly knowledgeable staff
Smart techs and salespeople
We rented 2 ebikes to take to the Rocky River Reservation and it was a great experience.
I just wish that they would take reservations for the bikes since it was a risk traveling from an hour away and not be certain that the bikes would be available.
Dear Eddy’s,
I bought two Trek Townie bikes from your salesperson Anthony Grabowski five years ago at your Willoughby Hills location.
He was very professional explaining me all the options. I love my bikes.
Recently I stopped in for some minor service (flat inner tube) and Anthony took excellent care of me.
Having owned a family business for 100 years (Fish Furniture), I want to share the professionalism and excellence I received from Eddy’s.
Dan Geller
Mayfield Heights
I love shopping from a smaller mom and pop store rather than somewhere like Walmart. Your bikes are great quality and you have a wide variety of accessories to choose from. When choosing a bike you give the option to test drive it and make sure the bike fits to the biker. Outstanding customer service! Once sale is final you even do a checkup on the bike to make sure every bolt is in ship shape condition.
You guys like to tell us about how much you know!
As a first- e-bike owner, I felt that explanations were thorough without being overwhelming. I also felt that all my questions were welcome. I appreciated having accessories installed when I picked up the bike. 🚲 On the phone and in-person everyone I spoke to was helpful and friendly.👍🏻
Quality and selection