Customer Testimonials
Great service and knowledgeable people!
The service department is great!
Thank you! Great place to shop and great customer services!
The staff are very attentive to your wants and needs and will correct most anything that isn't right. The service people do a great job too.
Pleasant people to work with. Reasonable pricing. I was told 7 day turnaround and it took 11 days.
The selection is pretty impressive, particularly considering the footprint of the location. The prices remain competitive, even with online competition.
I had an amazing experience. I hadn't ever purchased a bike and didn't really know what I was looking for. The employee Alex was helpful and kind right from the start through the finish. He made it so easy. His customer service skills are incredible!
I have bought several bikes there and
Eddys is very knowledgeable and helpful,
repair services are reasonable and timely
Good selection and fast, friendly service.
Always good service!
The staff at Eddy’s has always been friendly and helpful.
Very informative and helpful staff.
Very friendly, competent and helpful staff
Always a great stop in the epitome of a great bike shop. Keep up the good work.
Great service!
Eddy's customer service is excellent. They have such a great variety of bikes and accessories !!! Very helpful crew
After my trike was serviced and I unloaded it from my car, I attempted to ride it to our garage and the chain broke where it had been shortened by the repair staff. I called to report the problem and could not be more pleased with the response. Someone came to my house, 30+ miles away, and picked up my trike. It was repaired and delivered to my house within days. All is well and I am very happy with the attitude of the managers in accepting responsibility for this issue and correcting it in a timely manner.
Very friendly, helpful, and knowledgeable staff who made it very easy to learn about the products I was interested in purchasing.
The service techs were wonderful! Listened to my concerns, kept me informed and my bike was ready when promised.
Service tech was able to do my little repair when I was there no need 2nd trip back so nice took 10 minutes so thoughtful
Thank you so much! You treat your customers very well and is a very good bike shop to shop at!
Selection is amazing service was equally so.
Service is always great at Eddy's. I brought my new to me tri bike in for a look over and general service. The intake was easy and when I got the bike back it looks and rides great! I always feel better/safer after having my bike serviced at Eddy's. Keep up the awesome work!
Nice selection of items, friendly customer service and quick turnaround on bike repair.
Quick service. Very personable, friendly and knowledgeable sales and repair staff. Great selection of bikes and bike products.
You had exactly what we wanted in stock!
Service was excellent. Took bike in for service on Sunday was informed that they were a week out for service. I explained it was an older bike that I was giving to my daughter out of town and I needed it by Thursday morning. They said they could do that and called me on Monday afternoon to let me know that it was ready. They not only tuned it up but gave it a nice cleaning all around. Nice job Eddie’s !!!!!
My wife and I purchased two Specialized Expedition bicycles from your store in North Olmsted on May 8th, 2001! Everyone I spoke to starting with my initial phone inquiry to actually bringing the bikes in for service were astounded that we bought those bikes over 25 years ago! From Jacob in service to all the other staff members, everyone was incredibly friendly and professional. I was quoted a price for new tires, and they not only stuck to it (no surprises), but also delivered on their promise of a two-day turn around for the work to be completed. One of the pleasant surprises was their helpfulness in unloading and loading the bicycles to and from the back of my car, which was great due to my inability to do that myself.
All in all, a great experience from start to finish, and I will be leaving a 5-Star Google review as well.
We can't wait to ride our "new" bikes again!
Thank you!
Bob Last name removed
Brunswick, Ohio
How knowledgeable and helpful your staff is over there in North Olmsted... we really appreciate all the help!!!