Customer Testimonials
Very friendly team that were ready to help with questions. Quick turnaround on adding additional components to a new bike purchase
Very friendly and knowledgeable
Staff is super friendly and the shop is open and clean.
Joey was a rider with knowledge of the history of the bike I bought my son. And a rider too. Everything you need for you bikes there too .
We have purchased bikes and products from Eddys for over 20 years. Their selection, quality of bikes and customer service is unbeatable. George Mitchell was the best salesperson making sure we had everything we needed to have an enjoyable and safe experience riding our new bikes! Thank you George !
Service was fast and reasonable
Excellent communication with respect to bike maintenance and repair. And expert bike mechakics on staff!
Quick, easy, and thorough. Everything explained up front of what is needed. Friendly group of people.
Good customer service
Very friendyand helpful
Friendly service. I was going out of town and pressed for time. They performed the safety check immediately so I could get out the door. Thank you.
They were very helpful and got my problem taking care of quickly. I had a flat tire, they changed it in 25 mins. Also helped me get my bike out and back into my truck. Thank you!
Had exactly what I needed at the right price. Quick shipping and delivery on my purchase.
Service in RR Store is excellent
I like the fact that the staff is super friendly. That means a lot to me. Service is good and quick.
Friendly informative staff. Very helpful not pushy. Answered all questions taking time to explain different bikes different options, and different price lines. They made buying a bike enjoyable.
Friendly and knowledgeable staff
bought a bike rack had great service, associate did great job explaining how to install it and all its functions.
Friendly, smart and took time to give me
Options
Outstanding bike technicians
Fast repair/ good quality work.
Phenomenal service and such kind employees! Thank you!
Fast service
Knowledgeable staff in both sales and service!
I go to Eddys in North Olmsted often and this was my first time at the Rocky River location. Everyone is always extremely helpful and they always have the parts that I may need in a crunch.
Easy to work with.
George, Tristan and Chris gave me fantastic service. I purchased a Thule Cargo Carrier without a key. I first spoke to George who informed me Eddy's had a set of master keys that should be able to help me obtain a replacement key. I drove up from Canton last Tuesday (3/31) to Eddy's in Stow. Tristan and Chris helped me sort through 50 plus Thule keys until we finally found the right key which I purchased. The level of professional service I received to sell me keys for $15 speaks volumes about the caliber of employees these gentlemen are. I own tour bikes and an electric bike, as well as panniers, bags, etc. In the past, I have never thought about shopping outside of Stark County. But after this first experience at Eddy's, I will definitely drive up to Stow in the future to shop for my biking needs.
The people who help me. They are knowledgeable, patient with me and try to find the right solution or advice.
Promptness and professionalism.
Polite and prompt service.