Customer Testimonials
Staff was really friendly and nice
Knowledgeable sraff
The help I received for my purchase
Eddy’s Bike Shop went above and beyond during our recent visit. We were traveling from North Carolina back to Ohio and stopped in as former customers, hoping to pick up a few items that needed installation. Despite having no appointment, the team took care of everything on the spot. Manager Chris personally handled our needs with professionalism, efficiency, and genuine kindness. Exceptional service like this is hard to find. Highly recommend Eddy’s for anyone looking for knowledgeable staff and outstanding customer care.
Doug was very helpful in assessing my bike repair and explaining concerns with me. My bike is riding beautifully.
Thanks Doug
Everyone in the store was super helpful and friendly.
Very helpful in helping resolve a problem with a Thule bike rack purchased from the store.
I appreciate the good customer service I received when I brought my Specialized Creo SL bicycle to your shop for a warranty issue. The bicycle was quickly diagnosed, a warranty claim was filed, and the issue was resolved quickly. Thanks very much for your concerns about my needs, and especially to Owen, the technician who helped me so much with my issues. Thanks.
I went in for service, Owen my mechanic explained everything that I needed, ordered my parts and when they came in he got them installed in a timely manner and everything is working great.
Friendly, helpful staff with no pressure to purchase.
It was convenient and quick. We were able to get an idea of pricing and time for the repair before we went. We were able to get the bike back the same day as they said. The staff was friendly and knowledgeable about the accessories when we asked for information. Best service experience in years from any service provider.
The Gazelle E-bikes that my wife and I purchased are life changing. We are in our 60’s and want to remain active and these are going to allow us that luxury to stay active but take the edge off.
The service technicians are the best. They always make time to address immediate concerns.
Mostly, I like the people…Kaylee, Taylor, Krista, Matt…they all have been super good to work with!
Service was quick and the price was fair
Everybody is also so helpful and friendly. The staff is always eager to make sure I find what I am looking for and offer me quality gear suggestions
Exceptional people providing exceptional service, bike went in for a tune-up and came back looking and feeling like new
Eddys had a great selection and the staff we worked with were knowledgeable and super helpful
Professional and courteous group.
Explains work being done in simplistic terms
Personalized service, staff is very friendly and helpful.
Friendly and knowledgeable staff!
Knowledgeable and tesponsive
Great service, knowledgable employees.
Staff is always incredibly kind, full of knowledge, and really fun. From niche to basic things, every time I’ve needed something they've had it. This is the type of place where you know you’re getting value out of what you’re buying, they’re not trying to upsell you and their prices are the same as the big box places like REI so support local and shop here instead!
Fantastic crew. Great prices. They will help in any way they can.
Performed the repair as promised. Workmanship very good. Excellent service!
Excellent customer service. Mitch explained everything about the bike to me, including detailed instructions for shifting, lubricating the chain, taking the tire off, and really took his time making sure I was happy and had the right size bike. He also explained safety features of different helmets, made recommendations for locks, water bottle, lights, etc. Rather than high pressure sales tactics, he was more of a consultant and helped me figure out what was best for me.
Great staff. Very knowledgeable and helpful.
Prompt, professional, knowledgeable
My salesman John was fantastic to work with!! I accidentally purchased and picked up the wrong bike for my daughter and didn’t realize it until I got home. I found the bike she wanted on their website and when I called I was told it’s in stock so we headed to Eddies. Ironically the bikes were the exact same color and size and due to the sale price on the bike she wanted being the same as the other bikes original price it just did register in my head to double check the model number. I immediately called John and he checked the inventory at their other location and said yes we do still have that bike and then brought in the right bike that I intended to purchase. Eddies Bike Shop was extremely helpful and understanding of the situation and went above and beyond to complete my purchase as originally intended. The Bike Mechanics were also outstanding in setting up a second bike for me. Kudos to Eddies Bike Shop Team for providing exceptional service!!!!