Customer Testimonials
Fair prices and super friendly customer experience
you put new tires on my very old bike which I asked you to do and didn't act like anything else needs fixing. That's what I wanted to hear. The guys were knowledgeable and friendly. They promptly got to me when my bike was ready. It was a good experience and I will recommend them.
The staff is always knowledgeable and helpful, and the store is always well-stocked with things that I need, and things that I did not even know I needed!
The service department was excellent!
We appreciate the knowledgeable and helpful sales associates. They evaluate our age, physical condition, type of riding we do and suggest the best product to meet our needs.
Evan was great greeted me quickly and helped me with all of my questions.
Very knowledgeable staff. Avid cyclists who are passionate about it and who spent great time and effort to have me well informed to make the right choices. Very informative and helpful, but without any pressure. As a casual cyclist, I felt comfortable and not intimidated.
Always friendly service and good advice. Was there to get a new helmet for the grandson, good inventory and selection.
Service is fast and staff are genuine and informed! I was very impressed at my visit to the Willoughby Hills store. All of my questions were answered and the staff gave great recommendations.
Great service: professional interaction, bike experts and fair pricing. My bike shop as long as I can bike.
Once again, Eddy’s bike mechanics knocked it out of the park. With an overhaul to my Trek Checkpoint and a quick tune up of my Cervelo S3, I feel like I’ve got two new bikes in my stable!! Thanks to Jackson and the team!
Chris was very helpful with all of our questions. He offered suggestions about products and accessories we never thought of without making us feel pressured. Thx so much, we love our new ebikes!
JBT can build a fine set of wheels!
Professional experience and service. Also the best choice of various products.
Professionalism top to bottom. I’ve been riding bikes for over 60 years. Built them, rebuilt them, now just care to ride ‘em. When I need something done or just have a question Eddy’s is the only shop I’ll go to. If you’re over 50 and want to get back in the bike riding game, go see the folks at Eddy’s Bike Shop.
Excellent customer service. Selection of bikes and accessories is awesome.
The people were very homely and cheerful and they guided me carefully through to the end until I got the bike that fitted my dreams. I am very happy with the bike and other accessories I bought from this store.
The service department in Montrose is the best!
Very prompt repair.
Stow 1970 to new location Always Helpful
Very knowledgeable and very helpful.
Walked in and was immediately asked if I could be helped, pointed to the service counter and Tyler repaired my grandson's tire in 5 minutes and told me about class for my grandchildren to learn to fix a tire. Can't ask for more ! Awesome bike shop
The guy who was showing me the bike told me everything that I needed to know about the bike and he was real good at.
Your service is always “top notch”. My only go to bike shop for service and for bikes and gear.
Great staff!! They squeezed in my shifter cable repair for the same day as we were on the road. They also offered a ton of advice for activities to do in the area in lieu of biking. Love good people! Thanks!
JB and the service team are fantastic. I could not recommend a service group more highly.
Excellent work and service
Anthony helped me select the ideal bike, and all the necessary accessories. He was patient, knowledgeable, and cared about my experience.
very friendly , helpful and able to look and service my bike on short notice and they did a great job
I like the store. It was very neat and clean. I love looking at the many products and bikes you have. I definitely will come back.