Customer Testimonials
Knowledgeable staff. Take the time to listen to the customers biking experiences. Did a thorough check of my new bike.
Fast and friendly.
GREAT service and knowledgeable, friendly people to educate you on what is right for you. They take the time to make sure you understand what you are buying and why it is right for you.
Everything was easy when I walked into Eddy's. The salesperson was friendly and knowledgeable. He helped me choose between the two bikes I was considering. When I went in for my first tune up, it was another pleasant experience.
I liked that you carried the brand I was looking for (Trek) and answered all my questions with out being condescending. I felt very comfortable.
We purchased a new Trek bike from Eddy's Bike Shop in Stow a couple months ago. I brought into their service department this weekend to get an adjustment for the back derailleur. Brian in the service department was very helpful, and efficient as there were several of us in line on a busy Sunday.
Eddy's communication that bike was ready for pick up came to my text and email.
Tim Rich
Everyone is very helpful and knowledgeable about the products that I am looking for, and are willing to spend time to help me how to use what I am getting ready to buy.
Absolutely EVERY staff member/associate that we have encountered has been knowledgeable, articulate, and patient with our many questions!
You have a great team in Stiw!
Super knowledgeable staff.
Evan was great and not only guided me through everything I needed to know, but was quick to recognize and recommend the premium products I was looking for.
Based on several years of buying a bike and maintaining a couple of them Eddy's have done a good job in keeping me biking. My experiences with them have been far better than anyone else I've dealt with.
Great Selection! Friendly staff!
Very thorough. Timely service.
Experts. And friendly
Knowledgeable sales and service people
Bought our bike not knowing what we wanted and the skilled salesforce know their products
Deb was so nice and knowledgeable. Everyone that I interacted with was SO nice. Very friendly staff overall and answered all our questions. Even the stupid ones we had but they didn’t make me feel dumb for asking! Ive recommended the shop to everyone! :)
The salesperson was very knowledgeable about the bikes and helped explain everything that needed to be known about what the bikes are capable of achieving. He was not pushy with getting the sale done.
Very knowledgeable staff, and so helpful !
everyone that I interacted with seemed to be quite knowledgeable about bikes and cycling. I felt comfortable with what they told me and I would definitely recommended Eddy’s to friends and family.
I had been in last yr. and Nick had introduced me to the Trek bike, the fit was very comfortable being I'm short. Fast forward to now and Carter was very informative on reasons to shop there or a sporting goods store etc.
Staff is always helpful, both the retail staff & the bike repair staff. Even when the store is busy. Yesterday I had to replace my road biking shoes. A member of the retail staff helped me pick out the right new pair, & was very patient with my excessive trying one pair after another before making a final choice.
Received great service from Drew over at North Olmstead, Eddy’s built a Santa Cruz Blur TR for me and Drew kept me up to date all along, thanks!
Everyone at Eddy’s is extremely knowledgeable and helpful!
You keep a good inventory and the staff is very knowledgeable, and friendly.
You always answer all my questions and are always willing to help me!!!
Great service as usual. My son needed a new mountain bike and you had exactly the bike he was looking for in stock. Staff is always great to work with and got us set up and riding right away. Thank again.
Hi. So I came in to have my bike fixed and like I suspected. They were honest and parts I couldn’t source weren’t available.
So I decided it was time to buy a new one. My sales man was helpful, respectful of my budget, (sub 1000) and actually steered me away from a bike that was to big but in my range For me being in sales these were all very positive things as it seems they want happy customers not just sales. We looked over some options and I decided to purchase a bike that fit me, was in stock, and just needed to be built. I was told 1-2 days. and was okay with the wait. To my surprise 5 hours later I get a call and it’s ready for pickup. I purchased some pedals and a kickstand and he installed them while I waited, gave me the rundown, ensured proper seat height, walked me through the warranty and I couldn’t be happier. Well done Eddy’s! I’ll be a customer for life!
Loved how up front they were when assessing what needed to be done on our bikes we received from our in-laws that have been sitting for years. They weren’t trying to haggle us to buy the most expensive equipment and they were very efficient in getting our bikes back to us. Overall I would work with this team of people for my bike needs every time.
Always great service!
Excellent selection of high quality name brand products.