based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff was very helpful even though they were busy.
Very polite and knowledgeable
He took care of me right when I got there. I had an unusual request and they took care of it. Not like the crummy bike store a mile down El Camino. I stood there for 10 minutes before someone even acknowledged my existence. Thanks again
Very friendly staff!!
Chain Reaction always goes above and beyond in making sure that it's customers have what they need to ride safely and often. I can't tell you how many times I've ridden in without an appointment and they were able to fix the problem enough that I could still ride until one was available.
The staff is knowledgable, helpful, and fun to work with. They listen carefully and make excellent suggestions of what you may need.
My whole experience with Chain Reaction was top notch from shopping for the bike to picking it up and having it outfitted. I felt like i was having a real biking culture experience. Thanks so much!!
I just rode my new bike yesterday and I love it. The customer service was great too
Great shop, helpful staff, well stocked.
All the employees are so friendly and patient!
Service and help were great. Great adherence to Ovid precautions
Always helpful and knowledgeable!
Great know how and support.
They know so much about their bikes and equipment and are very helpful in making your bike and equipment work fantastic.
I overheard some employees say that they had been working through lunch breaks during the COVID bike craze. While it's great to be selling more bikes, the employees should not be missing their lunch breaks and, instead, should be rewarded with free lunches - provided by the owner for their extra hard work as well as bonuses in their paychecks. I hope the owner shares in the profit as it would not have been possible without the employees.
Friendly, vast expertise, attention to detail, timely
I am disappointed that my bike was not cleaned after a $160 tune up. The chain does not appear to have bene touched and still has visible grease all over. While the brakes and gears may have been checked, I expected more. Perhaps shame on me for not asking but disappointed for the price.
Very helpful and professional. Great experience
Mike and his staff are very friendly, knowledgeable and passionate about cycling. Whether it’s purchasing a new bike or having one repaired or maintained - I would highly recommend Chain Reaction!
Chain Reaction owners and employees were such supportive customers at my coffeehouse and cafe that we needed to do the same in return to all their years of caring.
Why would we go anywhere else. They are real people who love what they do and it shows in every way.
Good knowledgeable people and friendly.
Friendly knowledgable staff.
Really enjoyed the experience.
Nice experience with your shop. First name removed was great on the purchase and Brenda (?) was super helpful on pick-up. Daughter loves the bike. thx
Quick turnaround time for basic maintenance.
The employee greeted me at the door and took the time to walk me around the store and handle all my questions. Very professional service.
Great customer service!
Friendly and knowledgeable staff. Thank you!
They were very helpful and friendly.
By far the most reliable and trustworthy bike shop around. Very friendly service. My only suggestion is that you carry more than one line. Trek is a great U.S. brand but why not carry one reliable European line?
Staff is both friendly and knowledgeable