based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always a first rate experience dealing with anyone from Chain Reaction!
Friendly, helpful staff. Great service. Best Trek dealer!
Everything was easy despite the difficulties brought on by Covid-19.
Thank you
Friendly and knowledgeable staff
Very friendly sales and service
staff was very helpful and thourough. he explained everything and then some. set up suspension and helped me load bike into truck. A1 experiance and i have been to alot of bike shops. thankss again
Chain Reaction has great people who do a great job! I just brought my bike in for a new sensor battery for a Trek bike I bought at Chain Reaction in 2009. The bike is still terrific, and Mike solved both a missing magnet problem and the sensor battery problem immediately while I waited. Thank you, Chain Reaction!
After coming from Mikes Bikes in Palo Alto, Chain Reaction was a complete different shopping experience. The best part of my experience was the customer service. Everyone that worked in that store is all about the customer and that’s rare to come by. The gentlemen who helped us educated me about each bike that I was interested in. He was so patient and helped me adjust seatings to fit my petite frame. I ended up going with an Electra loft and he helped put on a new seat as well as accessories for me. 10/10 I would recommend this place to anyone looking for a bike. Everyone in that store is humble to the soul!
Did what you said
Plenty of inventory and friendly staff!
Locally owned
Good attitude/Customer oriented.
Just got a tune up and had my Mountain bike out today -operated very well.
The products are great, and the staff is extremely knowledgeable about everything they sell. I felt very confident getting my gear here, and it was a wonderful experience as a mostly first time rider. I would highly recommend them to anyone else interested in cycling or needing information about bikes. Thank you!
Friendly service! Easy transaction. Thank you!
Mike went the extra mile and answered my email on a Sunday night and I was able to pick up my bike the next day. They helped me with accessories and were out of stock of the mirror that would be best for my bike so they wrote down the brand and model for me to order online instead of selling me something that wasn’t as good for my bike - I wouldn’t have known the difference so I appreciate the good business practices they use.
Friendly. Returned bike in timely manner. Good follow up as to when bike ready for pick up.
Timely service. Thorough approach. Kind and personable, even with masks on during shelter-in-place orders!
Great family business! Always very helpful and friendly. Best bike shop in the area for service and parts.
Friendly , prompt service ...
Honest assessments of my needs, whether buying a bike, or just parts and repairs.
Andrea was helpful and courteous over the phone.
Everyone was so helpful, especially in such trying times. Thank you!
Professional ,friendly service and consideration to the current health crisis .
Stopped to service my old bike rear flat tire. They replaced my inner tube all done in fifteen minutes at reasonable cost.
The sales people were knowledgeable and were super accomodating and professional.
Professional and friendly staff.
Excellent service; reasonable price; bike returned per time and date stated orginally by salesperson.
Very clean shop.
I trust you. When I come in for a recommendation for products or when my bike is evaluated for what work it needs, everyone is knowledgeable and helpful. Thank you for being so careful during the pandemic, I really appreciate that as my spouse is in a vulnerable category and I cannot take any risks right now.
Very helpful salesperson; she also recognized when some of the questions I was asking were above her knowledge level and asked for help rather than wing it. I appreciate that on a major purchase.
The people are incredibly helpful, great customer service.