based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I commute from SF to Redwood City via the Cal Train, and have needed emergency repairs twice. In both instances, Kevin, Mike and Becky were so friendly and helpful and the repairs were of high quality and very expedient allowing me to get back to work and back home at the end of the day. I was so impressed the first time I had contact with the shop (blown rear tire) that I recommended the shop to a friend and she purchased a Trek electric bike. Needless to say, that experience was absolutely tops. Kevin helped my friend pick out a bike and then helped with accessories she needed. I would recommend this bike shop to anyone considering purchasing a bike. For commuters, the support is beyond reproach. My chain recently gave up the ghost while leaving the train station en route to work, and if it were not for Becky and Mike, I would have been stranded. I wish I had known about Chain Reaction Cycles when I first decided to start bike commuting. The bottom line is, you'll need a solid shop you can rely on if you're using a bike as your main method of transportation, and these guys are it.
Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or anticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks.
Excellent customer service. I went in with a precise idea as to what i wanted, but had lots of options in my mind. I was treated with great care, detail and follow up. I walked out happy and satisfied in 60 min with my new trek bike. They helped load it into car, and provided great tips and tricks. they also helped me sign up with bike vendor. Very seamless, very quick.
Always pleased with a well meaning and knowledgeable crew which is there to help and make you feel taken care of; something which is surely missing in growing franchises and can only be expected in a family owned business.
Very knowledgeable and friendly staff. They really understand everything about bikes
Family owned and there keeping the shop running like a clock, very nice
Great service
Always receive prompt attention when I come in for a bike check (chain, brake pads, rotors, etc) and get great suggestions on needed products.
I appreciate the solid advice and the fact that they always get repairs completed when they say they’ll be completed. The price is fair for parts and labor also.
Great service and they know bikes better than no one!
Friendly and helpful when stopping in half hour before closing
Great experience would always recommend
Knowledgeable and nice!
I get a clear picture for my bicycle needs, and a few times it was rectified as a drop in.
Very friendly with fast service
Great and Knowledgeable customer service. Thanks
Friendly and knowledgeable service from a local family-run business!
The staff was friendly and helpful. I was able to get my bike tire fixed quickly and reasonably
Great customer service from Becky, I felt very taken care of, she let me ask multiple questions as I’m new to road bikes. Very happy I was able to get the bike in the size I needed along with some great accessories and gear to head out on the road. Great, friendly shop!
I have purchased many bicycles, helmets, clothing and other accessories and maintenance items from Chain Reaction Bicycles and have found them to be high quality and reliable. Regarding the services, Mike and Steve and Becky and Name removed have all been great to work with for purchases and repairs. I cannot speak more highly about Mike and his expertise in diagnosing and repairing bicycles. He is so knowledgeable and the cost of repairs is very reasonable. Please consider Chair Reaction Bicycles for your next purchase.
Personal service--they know me and care about my bike.
Personal professional services. Confident that my repair was going to be done right the first time. Competent fair small business. I always purchase my bikes, apparel and gear here.
I trust the advice I get from your team, and I believe you operate with integrity.
Service for bikes purchased at their store is great
They worked with SRAM to replace a RED eTap derailleur that was still under warranty. It took one week. To my surprise, they didn’t charge labor. So I was able to buy a new Pearl Izumi jersey (on sale!) and a pair of Pearl Izumi socks.
Made my day
Knowledgeable technician with great attitude toward customers!
Great personal consultation and service.
Good selection of bikes, parts and accessories.
Nice open store layout for browsing.
Great bike shop…always very nice and helpful.
Very friendly staff and reasonable pricing.
I have been a customer for 25 years and I am always treated with respect and kindness. Everyone is very helpful and friendly and I know that when I have an issue with my bike, it will be resolved in a very timely manner.
Mike is very knowledgeable, and easy to work with. I had a bent rear derailleur hanger with my road bike, and Mike explained the problem and possible solutions to me in a way that I can understand. I felt comfortable leaving my bike to someone like Mike
E erroneous was very friendly and helpful.
Family owned business with a Great staff.