based on 2958 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have a good selection, the turn round time was like 1 hour. You are very close to me and the staff was available and knowledgeable. It seems bicycle shops are disappearing. You have been in business for years. That makes after purchase support and service less of a worry. Bike are really not user serviceable anymore.
Friendly and knowledgeable!
Great, attentive service.
I like the personalized care that addresses my particular needs and interests and I appreciate that they don't try to sell me things I don't need. They have been extremely helpful and knowledgeable in guiding me to products. I bought my current bicycle through them taking advantage of their suggestions and it is by far the best bike I have ever owned.
Everyone was friendly and the service (flat tires) was completed quickly. Thanks!
like the family-owned vibe and teamwork.
Good service, family-owned local business
They had eat I needed and they gave my dog much love
Family run business. Very good customer service.
Friendly, knowledgeable, and local. My repair was done as promised. Thank you.
Very knowledgeable staff and excellent, timely service.
Local business. Not a huge chain. Personal service.
Very service oriented, friendly, family-owned. Great value.
Knowledgeable family-run bicycle services and sales. Highly recommend Chain Reaction!
Very helpful and friendly!
Great shop, thorough knowledge of bikes, awesome customer service!
Speed and thoroughness
Quality service with a personal touch
The staff are genuine, kind, and knowledgeable. I picked up a bike they had shipped in and they were exceptionally catering to my needs and questions.
The store was clean and well laid out. The communication from when I ordered the bike online up until delivery was excellent. They truly go above and beyond in regard to catering to the customer.
Staff are knowledgeable, friendly and responsive to any questions. Not overly aggressive in showing things. Easy to try out any bike right from the store
I like that they check your bike with what you need professional assistance greatest privilege is to help someone one who needs it. And so I appreciate, and I tell my friends all the time not urgent but if they need a lock a bike some assistance through getting something done in regards to there bike’s chain reaction is the place to go. Thank you
Staff really seemed like they cared and wanted to help. Very thorough as well. Very helpful in setting my bike up for me and making sure my bike fit me well.
I wint in for a freebee wheel box, I got 2. Amazing.
Smile, customer care, and a geat supply of high-end parts.
Superior customer service
The service was fantastic! And I love Trek bikes!
Brought my bike to their shop to address a brake issue. Steve was able to immediately address it. New brake pads were required. Appreciated Steve’s prompt service.
Friendly, knowledgeable and helpful services.
Great service, wonderful staff, really love the bikes and cycling!
The staff was really friendly and they finished the work I needed done one day earlier than quoted. Great experience.
I can always spot a good retailer when I’m attended to within just a few seconds of walking in the door.