based on 2780 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My daughter was fitted for a new bike and the service was friendly and thorough. She was able to order a Trek bike in the frame size and color that she liked. The timing from placing the order to receiving it in the store was about two weeks. We were notified in advance when it would arrive. The communication with the store was easy. She is excited about riding her bike longer distances and it will last a good 5-10 years for her. Thank you!
Great ,knowledgeable service, helped me figure out that most annoying creak on my carbon frame bike.
The servicepeople were *totally* knowledgeable and helpful.
We had to replace hydraulic brakes, and they knew right from the start what would fit, what wouldn't, and what the options were.
Thank you!
Excellent service . Best place to do business. Staff are very friendly and very helpful. And they will do anything to get you the best for your buck
I think TREK bikes are the best, I like the fact that you can drop off your TREK bike for a quick adjustments.
Very kind and fast service! Bike is smooth like butter.
Absolutely fantastic customer service
Great service - always friendly and helpful. Really listening to people. Thank you!
Very professional, efficient and friendly.
Staff were great! Made bike purchase easy and quick, and matched Treks online discount on my bike.
Had what I needed
Excellent customer service. They carry best brands at good prices.
The sales person knew what he was talking about and was friendly.
I really appreciate a family owned-and-run local business. I like the product inventory choices and the personal service, as well as the mechanical expertise.
I always get great service at Chain Reaction and they stock pretty much everything I need. (I only wish their Los Altos branch was still open, since it's much closer to me.)
Friendly, fast, affordable, and excellent service! Mike fixed a problem that a high-end shop's mechanic mis-diagnosed.
Excellent customer service
Full transparency from the owner
Excellent greeting and welcome by the young man!
Good diagnosis of the problems and rapid repair and turnaround.
Convenient parking lot.
The family who runs this shop is knowledgeable, kind, very helpful, and trustworthy. Gear is high-quality and much more reasonably priced than boutique shops in elsewhere in the area!
Great service. Great people.
Chain reaction is my absolute go to bicycle store. Their service is superb. They are friendly and everyone of the bicycle staff is an expert. I recommend the store without reservation. I’ve been doing business with them since 2010.
Good repair service. They know what they’re doing they diagnosed it. They fix it for a fair price.
Personalised service, friendly staff and good stock.
Good staff, competent and friendly
Courteous, efficient, and well explained. Family business is a plus!
You had the perfect bike for me
The team at Chain Reaction are all freindly to work with and eager to please. I always feel that they have my best interest at heart. I trust their work and the products that they sell.
The staff at Chain Reaction are great and always incredibly helpful.
Friendly and competent. Service on time. Will answer any questions and give recommendations as needed. I trust them 100%
Excellent service