based on 2939 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people there are friendly, knowledgable and fun to interact with. I have purchased several bikes from them over more than 15 years. No problems. These are professionals.
Very thorough service
The Staff is very helpful, they give suggestions and advice towards what specifics you are looking for and for me, a beginner, that was great.
Super helpful, informative and friendly staff. I've purchased three bikes with Chain Reaction over the last 8 years and I always love bringing my bikes in for adjustments and tune ups. The owners and staff always take good care of me.
Courteous, knowledgeable.
Very knowledgeable and helpful in solving everyday problems of the cyclist.
All was good.
Everyone was nice and was able to help me find the perfect bike.
Nice, clean store. Offers Trek and Bontrager products mainly. Staff is always friendly and available to help.
Helpful staff!
A well stocked cycling store with friendly and knowledgeable staff that are eager to answer any questions you have, and offer recommendations. Their maintenance and repair services are spot on as well.
Great Trek bikes at competitive prices. Excellent service. I always joke with the staff when I come in. Accessories are underwhelming.
Quality equipment and helpful staff
Friendly, knowledgeable and helpful staff- glad to support a local business! We've purchased from them for years.
I was very impressed with the selection of used children's bikes.
Friendly, knowledgeable people who know bikes. You will get a decent, truthful recommendation from them.
Very knowledgeable and helpful
Friendly, knowledgable staff. A high-quality local shop that's been well run for many years. Nice selection of clothing and accessories.
Unfortunately I don’t live near the redwood city facility but my experience at Los Altos was always good. Service was a cut above other places. I also appreciate the hard work the owner has done on behalf of the cycling community.
Chain Reaction Bicycles (CRB) took the time to determine exactly what I needed, above and beyond what other neighboring shops, where they sold me what I thought I needed but never interjected into what would have better served my biking needs. CRB took great care of my needs above and beyond what anyone else had done. Thanks guys. -Bruce
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Great service!
I like the people that work there always helpful .
Excellent service! Every visit I get so much help with my questions and selections for my sons. My sons are experient bikers but I am not. Personal attention is so important for people like me. Friendly employees make shopping a pleasure.
quality products with excellent and personable folks to help you. thanks
Personable staff and willing to help out the customer!
Friendly personal service and solid products from Trek/Bontrager
Great service and great people. Thank you for fixing my bike. High quality work at a good price and very professional too. First time but i will certainly be back.
timely, professional, knowledgeable, helpful, go the extra bit to please the customer
While I was in the store, an employee graciously and patiently helped a deaf man that couldn’t speak. Amazing service—loved it!