based on 2805 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, FRIENDLY, speedy service.
The staff where very friendly and went out of there why to make sure my bike was fixed. And really made me day.
Very helpful and fast on a repair after an unfortunate accident with my carbon fiber bike.
cant skid
Excellent customer service!
The service is excellent.
The products are world class.
Historically, I have received good service from Chain Reaction, including going to bat for me on warrantying my original 5200 frame, a fork failure on my 5500, and wheel failures on my Madone 5.5.
You guys always do a great job on my bike, and everybody in the store is friendly and helpful.
Staff was friendly, patient and knowledgeable. Staff also allowed us to take our time.
Great specialty Trek related bike store. Have had great experiences shopping there.
You are the end all, know all for bicycles in this area. I worked there as a kid and always come to you guys when I need an expert opinion.
You were very helpful advising me on my tires and saying to wait until Spring next year to replace.
Honored their product
The best service combined with great bikes is a winning combo.
Repaired my brakes just fine in short order. Really good service.
I am a die hard fan of Trek bikes but what keeps me coming back to Chain Reaction are the people. They treat you like family (the ones you like) and they have helped me so many times with issues (e.g., Garmin) that have gone above and beyond. Love them!
+
Prompt informative courteous reasonable Only place to go in RC
Thnx
Great service and advice!
Great place to connect on bike stiff
The products are top class and the service is fantastic. Steve, Mike & Kar are really down to earth people who enjoy what they do and care about the customers. They are interested in what the customer is looking for bikes, accesories, and information.
I go there for my bicycling needs and feel quite comfortable in asking them for advice.
Cheers,
Christina
Excellent service and very knowledgeable staff.
Service is consistently great! Keep it up. I keep coming back for this reason...
Knowledgeable and friendly staff are ver helpful.
Great selection of high quality products at reasonable prices.
Everything
Quality, friendly and personal local bike advice, bikes, service.
Fast and simple service no BS just how I like it. Was looking for a bike for a bigger guy and the associate I believe her name was Becky or Betty was on point with answering all my questions. Was in and out with a new bike in about 20mins
Mike, Thanks for your help - again!
Some bike shops feel like I'm intruding into a private club for skateboard kids. Not at Chain Reaction Bicycle. CRB is very professional, friendly, and totally customer service oriented. I appreciate that very much. I never feel like I'm annoying anyone by my silly questions.
Very attentive staff and good quality work. Prices are fair. Owner on site most often. Been using Chain Reaction for years. Best place in the area.