based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike
thanks for being a superior human being and always attentive to making sure my bikes are in top form
First name removed Grififn
Please refer to the email I sent to MikeJ@chainreaction regarding a note I wrote about
their service and products on November 14, 2018
I will continue to refer all of my patients and friends to you.
Thank you for everything.
Gears are a little off, making a bit of noise.
I will bring in as soon as I have a break from work!
Sending feedback because I really want to like and support my local shop. If I get the owner, I feel that my bike and my needs are being addressed. The others do not really listen to MY concerns and needs--they just tell me what they want to tell me. YOU are competing with other shops and AMAZON, YOU need to WANT to be better than those competitors for me to want to take the time to go to your shop versus just get the same from others or get more or get faster from others. Best wishes.
Competent, friendly, honest.
Fast knowledgeable service every time I come in. I like Trek and you are the best Trek store I've found!
Friendly, courteous and helpful service, along with advice on products.
Great location, friendly, knowledgeable and helpful staff.
big fan of mike and by extension, the entire store
Great place, friendly and expert service!
Very knowledgeable folks, not pushy.
Responsive and competent team members
Friendly and knowledgeable staff.
Incredibly helpful and gave simple explanation of what needed to be fixed. Was done before estimate also.
didn't rush, spent time explaining, didn't feel pressured.
Mike, the owner of Chain Reaction in Redwood City is a super nice, hardworking and honest family man. We have purchased four bikes from him. The last two were e-bikes. We also recommended his shop to my brither-in-law who purchased a high end bike as well. All of our bikes are Trek. Mike was superb to work with on these purchases. I would highly recommend his shop to anyone buying or servicing bikes.
Friendly staff that always tries to get to the right answer first, rather than the sale.
Very knowledgeable, very willing to share information, and friendly staff. Knowledge of Trek products in particular, but very current on bicycle technology as components, materials, and frame geometries evolve. A pleasure to work with. The shop is family owned and run and they provide a lot of confidence in the way they stand behind their products.
Fast and polite service. My bike is back in action.
I love the family store environment. They are so helpful even with my little problems. You walk out the the shop feeling really good.
OutStanding service
I just like having a local bike shop. The staff are friendly and knowledgeable. The service department keeps my bike going. Price are a little more expensive than online but I think it's worth it.
Service is great and the products have always been right for me. Employees/owners have time to fix what's broken and answer any questions I might have.
Friendly staff, expert shop, prompt service.
Fantastic customer service. Responsive. Friendly. Mike and the team really went out of their way to make sure my bike rebuild was flawless!
Excellent customer service and products at a fair price.
friendly, helpful, knowledgeable
You have clothing that can be tried on ensure a proper fit.
Friendly and informed staff who have experience with your products.
They do an assessment of your bike when you bring it in and only do what needs to be done. Right then and there they review what should be done with you and only do what you agree to do. I feel confident in their expertise. Good friendly people
Friendly and knowledgeable help.