based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Owner operated
Great service!
Steve was awesome! Very patient, knowledgeable and hooked me up with price-matching some of the items I bought. Thank you Steve!
You promptly addressed the issue of my tires and fixed right then and there.
Thank you for your service and knowledge.
You are up front, friendly, fun, and honest.
You addressed me by my name.
Friendly
Quick
Friendly staff that is knowledgeable and cares about your safety.
Kevin was an excellent support person. He and another member of the team assisted my husband and I in choosing the right bike for me. He also helped us choose the right accessories for the bike. Everyone was supportive and patient. The overall experience at Chain Reaction was excellent. I will be back to shop and utilize your services.
I was slightly disappointed upon coming home to find out that the bike was fairly dusty. One screw associated with the lighting system did fall off on my first ride. Other than that, the bike is great.
Thanks again!
Great service, know their stuff, go above and beyond to help cyclists of all kinds. Also fun folks to be working with. Would definitely recommend them!
Chain Reaction was always helping immediately. I did not have to wait.
Attentive, knowledgable, great service
Knowledge of products and good inventory
Thank you! Super wonderful/helpful staff!
Wonderful service by a knowledgeable staff!
All good
Excellent inventory and great personal service. Wide range of competitive prices.
Exceptional diligence and attention to prompt and timely service.
They’re great
I know it's hard to do but more options in stock would be great. I came in with a budget of $500-$700 and a known bike size requirement and there was only one option to choose from on that Friday afternoon.
I love my new helmet it fits perfect I feel safe in it and I really liked the service and 10 knowledgeable help from the staff . I give it a thumbs up .👍
They took time to recommend new shoes that fit well, installed my cleats, lubed my pedals & even checked my brake shoes for wear. Just amazing service - over and above expectations in every way.
Your staff seems very knowledgeable.
Great apparel and safety gear!
Great service
Good people and good products!
Knowledgeable, friendly, helpful staff, quick service for small repairs like flat tires, nice selection of useful accessories.
By no fault of Steve's, the computer system wouldn't allow us to order the tires listed on the website, and it still wasn't resolved after 15 minutes so I had to move on without my tires on order.
The helmet size I wanted was not in stock, and the sales person said that he couldn't order it until he makes the next big order from the vendor because the vendor charges high shipping fees. I still bought a helmet, hoping that a smaller size will fit my husband, but I was thinking to myself "I could just order this on Amazon." I want to support independent retailers so I'm not unhappy with the service, I just think it would be very easy for someone to walk away when there's not even an option of ordering the item you want within a few weeks.
I like Trek bikes that they carry
Great service!