based on 2939 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient process, quality work
We were greeted right away and our problem was solve and out the door within 10 minutes.
LOCAL bike shop, convenient location, helpful, friendly staff.
The primary draw for me is knowledgeable and comprehensive service that continues past my initial purchase and throughout the ownership of my bike. It doesn't hurt that Trek has some nice bikes as well.
Thorough intake, friendly customer service & product knowledge, and timely turn around.
Comprehensive selection of bicycle products. Informed personnel.
Good service and nice knowledgeable staff make shopping at Chain Reaction a fun experience.
Very helpful
just helpful/cheerful...and local! took tine to help me with an issue over the phone on my first ride.
Chain Reaction is simply the best cycling store in the peninsula. The quality of products provided is superior. They provide great recommendations on what to use, when, and how. I highly recommend Chain Reaction!
Staff was very knowledgeable and professional
Good attention to detail.
Great product expertise and customer care! I feel like family whenever I come in.
Knowledgeable people good quality products fast service
My bike runs like new! Service was on-time and as promised. Helpful and knowledgeable staff who clearly love bikes.
For many years, Mike and Chain Reaction Bicycles has always had answers to my questions, products to suit our needs, time to figure it all out and smiled on top of it all!
Great service, and great customer service
Knowledgeable, friendly and super helpful staff!!
Attentive and non condescending service
Great service. Really know bikes. Positive attitude. When I walk in with bike issue, I know they will take care of me. Been a customer for 10 years and purchased many bikes there.
Friendly, personal, helpful service and works with customers’ needs. Very satisfied!!
Consistently great service from the staff.
Excellent products, knowledgeable staff as well as super customer service. 🙂
The personal service from the owner iMike J. Is stellar. He stands behind the products he sells. I bought a new Garmin 520 bike computer that was buggy from the start. He tried to fix it but ended up sentding it back to Garmin. The Garmin 530 wasn't out yet but the press was hot which included a bike alarm. He offered an old Garmin 820 for me to ride with until the new 530 was available. Who does that now days?
Great selection and service!
Awesome friendly service! Worked with us for 3 whole hours and answered all of our questions honestly. I would come here again for any cycling needs!
Quick friendly service
Got my trek 2300 pro from your store in 1990, beauty and performance in one package, I rode this bike in 4 California AIDS Rides the perfect long distance machine,in 2000 got my trek 5200 USPostal and I have done 10 AIDS Life Cycle with it and as you know this is SF to LA 7 days rides ,your service dep.is top notch,as well as your sales,the Sidis I just got will take me far,see you guys soon.
Customer focused, friendly and extremely knowledgeable.
product knowledge, friendly associates.