based on 2804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don patiently provided excellent recommendations and was very attentive to details. I would certainly go back for anything bike-related and would recommend Chain Reaction wholeheartedly to family and friends.
Ordered the right part, reasonable price, and arrived on time.
Great staff and service. Very knowledgeable about bikes.
Friendly, knowledgeable sales people recommend the right products. Installed the pedals I bought, which was much easier than struggling with them myself (the old ones didn't come off easily).
My high schooler rides her bike to school, so it is her “car”. She had a flat but didn’t realize it until after her sport practice ended at 6:15pm.
We raced to your store, and it was 1/2 hour before you closed and you did us a favor by changing her flat tire when there really wasn’t quite enough time.
I was incredibly grateful that you helped us. We are loyal customers because of service like this which we have received from you throughout the years!
Long wait time for repair appointment
Everything, including the expert advice and the benefit of experience.
Chain reaction is the best. Great service, always friendly and helpful employees.
Friendly people.
Everything!
Everything!
Kindly explained the details and adjust the geometry.
Super helpful, knowledgeable, friendly and FAST.
experienced staff , that treat you like a Le Tour de France racer .
Good well run shop.
Friendly and helpful staff.
Excellent communication from the time I placed my online order. Staff also took good time to answer questions and make adjustments to the bike once in the store. Very satisfied with the service!
I appreciate your service. Always friendly and knowledgeable. PLEASE, PLEASE reopen your Los Altos location.
I enjoyed the overall buying experience.
Great attention from Kevin and you had the bike I wanted in stock!
Great service!
Quality honest advice, always pleasant to deal with.
I like when you come into the store you're always welcomed and ask if they can help you, and they're very knowledgeable. only thing I could say is they don't have enough high-end apparel
I'm happy with the service. All questions answered and I feel all the work done on my bike was done well. Helpful and knowledgeable staff.
I was looking for a medium frame Super Commuter 8 and they had it! I traded my old bike in and got my seat and pedals changed out. It was a happy occasion and I love my new bike. Mike was very helpful and an excellent tutor for the Super Commuter. I am so pleased and happy to know they are only a few minutes away from my house.
Thank you Chain Reaction!
Friendly people that provide great service!
Great expert advice and assistance with the buying process!
Friendly and easy. Repaired without question.
Any bike purchased there receives no cost tune-ups on the spot. Knowledgable staff.
Good selection, helpful, and friendly staff.