based on 2805 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chain Reaction is customer friendly, responsive and thorough. It’s difficult managing a small business today but Mike and his family do a great job.
Mike and his team are great, they know what they are doing.
The store is nice and clean. They are very polite, friendly and had my bike ready ahead of time..
Thank you for your service.
They are knowledgeable, quick and friendly. They are the store I always go to now.
Great service. Friendly and competent advisors and bike shop / maintenance staff. They have expertise with Trek bikes, components, parts and repair.
Mike is The Man! The bolt that holds my gear selector on the right handlebar had slipped off, dangling only by the tape. Mike was able to reconnect it within 15 minutes. It was a major safety hazard, so my hat is off to Mike. And it only cost me $4.
While I do wish you rep'ed more brands of bike, your store is spacious, clean, and professionally run from end to end. Your team to a person have great and helpful attitudes and make you feel welcome there. While edgier shops make you self-conscious about asking questions, the team at Chain Reaction are super supportive of your clients and consider all questions good ones.
The gentleman who helped was extremely nice, helpful and new what was happening with my inner tube immediately
So good
Very helpful and knowledgeable staff - went out of their way to get my bike ready on Saturday afternoon so I could ride on Sunday.
I like being able to directly talk to Mike about caring for my bike. I trust his judgment
Service is excellent. Kevin, Becky and crew will take care of you. Mike and Steve know their stuff!
Chain Reaction Bikes has the most knowledgeable people and the best selection of products. I’ve been a customer for decades and always find the parts I need and the best advice there.
FAMILY SERVICE OFF THE CHARTS
The employees were super helpful and kind, they accommodated my dog, and recommended me a great bike and accessories. The bike was ready much quicker than I thought, too!
Good products and excellent services.
Follow up on new purchases.
Friendly competent repairs, on time. Great sales guidance, I've bought 3 bikes here with great aftercare. I am grateful for my proximity and more than my 20 yr association..
Super friendly and responsive. I got a recommendation on a new tire, I probably would have left the shop empty handed but the shop person was very knowledgeable and recommended a good alternative to my favorite tire.
My favorite bike shop - family owned, customer focused, true experts in products and services, and always great to work with. I've been their customer for over ten years.
Service is excellent. Personnel are very helpful. I've been going to Chain Reaction for all my biking needs for more than 30 years.
The team is great and the work is always on time and well done.
Every time I visit the shop the staff is very helpful and knowledgeable. This has been my go-to bike shop for over 20 years now.
The service is personal and very friendly. I’ll be using Chain Reaction in the future.
The knowledgeable staff and excellent range of bicycles to purchase.
Good communication, excellent Customer Service
Great service…friendly and helpful. Good products with employees that understand the product and experience.
I have been doing business with Chain Reaction since I moved to the peninsula in 2010. The owner’s commitment to Customer Service is beyond compare. The staff is friendly and the prices are reasonable. They always explain any work that needs to be done ahead of time and they are very thorough in their analysis of what my bicycle might need. Whenever possible I give my business to this fine store.
Good old-fashioned quality service!
Staff members are kind and helpful to customers. They helped me to take my decision on the bike I bought.
Incredible service
Great staff, great Trek products, great prices. Our go-to bicycle center for many years and 5 bicycles!