based on 2804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good, honest service. Friendly staff.
The Chain Reaction Team are very friendly and helpful. One of the best things is that they are all bike riders of various different experiences, and can really relate to some of the questions about different equipment. I also asked if there was any way my bike could be ready for ride the next morning, and four hours later I got a call and it was great.
Very nice family run shop. Knowledgeable staff. Good products. Technical department very helpful.
Knowlegable employees who are willing to make an extra effort to satisfy customers needs.
Incredibly knowlegable people, especially First name removed
The professionalism and knowledge the staff had to answer all of my questions.
One of the best shops I’ve ever used. Becky is a fantastic sales person and it’s neat it’s a family run business. I’ve bought 3 project one bikes from them since 2022. Everything always goes super smooth and Becky pays attention to detail and really tries to meet your needs. This shop is an hour or so drive for me. But I continue to buy new bikes here because of their excellent customer service. They also are just about the only shop that has SLR versions so you can try before you buy. For example even my local trek shops weren’t going to get in SLR versions just SL. Not gonna spend that much money on a bike without trying. All in all very very highly recommend this shop you can’t go wrong.
The Friendly Family Atmosphere. But more important is taking and donating old bicycles to charity. That's great.
Incredibly good customer service. I brought two bikes in for servicing and was given honest, frank advice and the bikes ride like new. Price was more than reasonable also!
Honesty
skilled, trustworthy bike service
Family owned business & Kevin was incredibly helpful helping out a beginner starting a new hobby!
Amazing service. Great products, recommendations I can trust. Worth the drive to Redwood City.
Great service and nice showroom
Polite, professional and efficient service.
Very helpful and down to earth bike sales and maintenance. Great selection of product for every level of cycling and need.
Chain Reaction staff have always been friendly and knowledgeable. I've been a loyal customer for 25+ years.
Friend ly
Expert staff who are super friendly and helpful!!
Great people, fast and good work, reasonable prices.
Personable assistance. Knowledgeable and skilled staffs. Quick turn around. Good price.
Super nice, very knowledgeable. Thanks!
Very personable service, which means a lot to me working in a customer service industry myself. My son picked his bike for his Birthday and he absolutely loves it. He also got a helmet and a bell that color coordinated and he couldn’t wait to show his sister and his friends. We will definitely be back.
Product knowledge and Great support after purchase
The staff was very helpful and helpful.
I’m extremely happy with my experience and new bike .
Staff were friendly and knowledgeable of the products. I brought my bicycle for a tune up and chain replacement. The service on the bicycle was great.
The nicest and most knowledgeable people
Sales person gave helpful information about what product would aid my problem.
Great staff, great Trek products, great prices. Our go-to bicycle center for many years and 5 bicycles!
They know their biking, are quite helpful with repairs and other needs and equipment, and do it all in a friendly way. .