based on 2806 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I’ve always liked TREK bikes very dependable and lasting for a long time.
good honest people, and good service!
Very kind and helpful staff.
Absolute cycling professionals. You know your products and work hard to match them to the best interests of your customers. You have taken tremendous care of me over many years. You also have high honesty, integrity, and customer service. That's a winning combination in my book.
Mike fixed my wife's bike while I waited then gave me some tips about bike maintenance. Great service and very reasonably priced.
I love working with a family owned and operated business that really knows their stuff! The breadth and depth of knowledge along with very friendly service is such a wonderful experience. I have been a loyal customer for over a decade!
Your personal attention and the quality of the work.
I came in to buy a tire & check out bikes for me. I appreciated all the great information comparing bikes & that I had the opportunity to test the bikes out.
great bikes great service
Had a great experience shopping at the Redwood City location. Employee helping us was very Knowledgeable, very helpful and patient.
As always, my number one bike store.
Extremely honest, forthcoming and trustworthy folks. It’s a family run business and I wish them all the best.
Thank you Kevin for the cassette install on the Taxc trailer. Excellent and fast service.
Friendly service.
Family operation.They are all in it together. You can drop in with a problem and they stop
what they are doing to help you.Good service with a smile.
Thanks Chain Reaction.
Valerie Jones
The service is great
The person who helped me was very knowledgeable and friendly, got me everything I needed, and made sure everything he was doing for me would work. I cannot recommend Chain Reaction enough.
I had a great experience at Chain Reaction and purchased a Trek Allant+ 8S e-bike. Kevin was an excellent consultant, super knowledgeable and easy to work with. I am stoked with the whole experience of choosing and getting kitted out with my new bike. I highly recommend the shop.
Top of the line products and outstanding customer service. I highly recommend chain reaction bicycles.
We got very good advice for a bicycle for my 14-yo son with regard to size and style given his interests, which include general use, trails, and jumps. They had the 2023 model available within a week in his chosen color and for a good price. One small adjustment of the seat post on picking it up, and he was good to go!
I Like to say that they shared with a disabled person and or handicapped because they should give us entitlements due to my mental health condition and biking generally and they have a lot of construction indoors and outdoors and I appreciate the opportunity as well and the help to be a successful person in the society with good intentions so that’s what I like about the massive potential and 2100 records
The staff is responsive, kind and very knowledgable. They're always willing to help.
I liked how you fit me in even though I didn’t have an appointment. I also feel connected by the family vibe.
just good honest folks. Thank you.
Great service, knowledge of products and customer needs
Friendly atmosphere and positive attitude
Excellent service, friendly, experienced staff. Great products!
Thank you for fixing my bike, very professional
Friendly, knowledgeable, and helpful team with great service in the past and new items we needed.
Excellent service and quality of bicycles, very good prices, buy again at this place
I like the staff!