based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very friendly, knowledgeable, and helpful.
I had a terrible experience shopping for a bike at this location.
Really great friendly service!
Real-time personalized services.
Very pleasant and fast service. When I brought my bike in, I was immediately told what would probably need to be replaced/repaired. So no surprises when the final cost was tallied..
Very friendly and great service. Steve even took the time to explain what he was doing as he was doing it.
Once again, great service, really going above and beyond to help put me back on the road.
Everybody at this store is so nice and they have really good inventory!
The service was excellent! I can't remember your female employee's name, but she was extremely patient and detailed in teaching me how to use the electric components on my new bike. She was fantastic! We read the manual and practiced until I understood how everything worked, including how to remove the wheels in case of a flat. My bike carrier was studied and adjusted until I felt comfortable carrying my bike on the rack.
Everyone I dealt with was extremely knowledgeable and helpful. Excellent service. Thanks you!
Gray service, as always!!!
Good service and fair prices.
Quick response to needs and totally pro knowledge!
As a first time drop in I was pleased that technician took time to look at my bike immediately. Not to saw the repair could be done on the spot. Everyone was very friendly. The bike was finished ahead of time. And the cost of repair was very reasonable.
I liked the product selection and help
Friendly, Knowledgable, helpful -- feels like a fellow cyclist helping you out. Took care of my bike problem at a reasonable price. Thank you Mike and Chain Reaction team.
CR knows their business. Good place to order Trek parts that are hard to find.
I love that this is a family owned and run business. Chain Reaction has a great selection of Trek and Bointrager products. I really appreciate the timely and professional service and sales.
Great job on cleaning bike cleaned entire drivetrain assembly and reinstalled. Turned around in 2 days
very knowledgeable and always able
to quickly fix mu bikes’ issues.
1) Great personal service at this family-owned bike shop.
2) Complete inventory of bikes and accessories, especially for Trek and Bontrager lines
3) Convenient central location for customers on the peninsula.
4) Spacious store layout, ideal for browsing
Above and beyond customer service.
Everyone is friendly and super knowledgeable.
I been taking my bike for the four time to do the brakes to many times
The products that I have purchased are backed by great service. Keep up the good work.
Chanin Reaction has a family of knowledgeable friendly and helpful people who work there.
The people at Chain Reaction diagnosed my bike's problem in less than a minute and fixed it in less than 5 minutes. The pedals were replaced with price for pedals given in advance. They installed the pedals and didn't charge me for the installation! Total for this job: Less than $15. Will definitely be coming back for any work or repair to the bike that needs to be done. They also inspected my chain to see if it needed replacement and were honest about the condition of my bike. There will be things in the future (maintenance issues mostly) that I'll need to do in order to keep it running. Thanks Chain Reaction!
Service- QUICK TUrnaround. Fixed the squeak which wasnt easy to find.
You are all so customer-focused. Great service!!
Personalized service that keeps me rolling.
Friendly staff and knowledgeable. You’all have the necessary items on hand …