based on 2887 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was great, efficient and fast.
Always great service.
Rebecca was very friendly and helpful and helped us pick out a new bike helmet for my daughter.
I love you guys! Always great service, always personal--I walk in and am greeted like a friend. And I got what I hope is the perfect pair of shoes at a great sale price. Thanks!
Great service every time!
I make it a point to support family businesses every chance I get. I like the friendly and knowledgeable level of service from Chain Reaction.
Friendly and knowledgeable staff
You are nearby and very responsive if I need some help with my bike. Store is easy to get to and has reasonable parking.
Nice people. Responsive service.
Very straightforward, honest and effective - reasonable rates and no upselling
More inventory and selection
Friendly staff, happy and willing to help
The best “high touch” service in the business! They are all about finding the best bike a fit for you…and following it up with amazing service. Brad Miller
Very informed and helpful employees
Your friendly service and everyone so knowledgeable.
Willingness to go above and beyond.
I dropped my chain and couldn't get it unstuck, so I called to see about getting my bike serviced. I took it in the next morning, and they fixed it and did a tune up all that day, delivering ahead of their estimated schedule. Glad I bought my bike at Chain Reaction!
Excellent, friendly repair service. Very professional business with employees that do excellent repair work. My bike is as good as new again!
These guys are the best. Hands Down! Very helpful in pretty much anything bike related. Always nice to purchase stuff from them. I never have to worry.
I like the people and their attention to detail when servicing my bicycle.
Great service and staff.
I like the staff!
I’ve always liked TREK bikes very dependable and lasting for a long time.
good honest people, and good service!
Very kind and helpful staff.
Absolute cycling professionals. You know your products and work hard to match them to the best interests of your customers. You have taken tremendous care of me over many years. You also have high honesty, integrity, and customer service. That's a winning combination in my book.
Mike fixed my wife's bike while I waited then gave me some tips about bike maintenance. Great service and very reasonably priced.
I love working with a family owned and operated business that really knows their stuff! The breadth and depth of knowledge along with very friendly service is such a wonderful experience. I have been a loyal customer for over a decade!
Your personal attention and the quality of the work.
I came in to buy a tire & check out bikes for me. I appreciated all the great information comparing bikes & that I had the opportunity to test the bikes out.
Great costumer service.