based on 2780 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Availability , fantastic selection!
Reliable and trustworthy
Nice and prompt service
You guys know about what you sell.
Staff is friendly, knowledgeable, and helpful. I bought my bike at Chain Reaction about four years ago and they’ve always been good even helping me with little things such as buying a couple spokes or looking up spoke tension specifications or giving suggestions on how to troubleshoot funny noises.
Staff members were very cordial and quick to offer assistance if I needed it. I needed help from the technicians who do the maintenance and they also were equally cordial and interested in helping me solve the problem I was having with my rear wheel axle bearings and how to service them. In the end they had the right tools to remove the Freewheel and provided me additional information on the best way to reassemble the axle and bearing set along with the Freewheel.
Knowledgeable and helpful
The shop was super accommodating with my request. I ordered one bike but changed my mind after it was delivered. They simply ordered another one I wanted and took care of the order return. Will definitely be visiting for any of my biking needs going forward!
They always strive to address any problem or issue when I go in. Super helpful!
We love the support that the team provides without feeling like we are trying to be sold a lot of things.
Been a customer for years
Friendly and professional
Friendly service, great follow up. They ordered and held product for me with excellent communication.
You had the part I ordered in stock.
Pickup was simple...
Chain reaction, Redwood City, is always a pleasure to visit; whether for a flat tire to to purchase. a new bike. They read you with respect and are knowledgeable in all aspects of bicycles.
I do all my bike shopping there.
Service is great. It’s so helpful when easy repairs to get people back on the road are prioritized over longer repairs. Thanks for the great service!!
Always friendly and helpful, especially when have something strange (this time, building my newest bike).
The customer service was exceptional. I’ve never bought a new bike before and was clueless about what I needed. I never got the gentlemen’s name but he walked me through what bike was best suited for me and why. He asked questions on what I would use it for and showed me the Trek FX2 which is great! He then tailored specs to my height and taught me how to remove the front wheel and use the piece between the brake so it won’t lock.
staff was helpful. They did a great job with my bike tune up.
Karen and the family were all super nice and helpful - and made our experience very positive.
Thank you all very much!
First name removed & Dianne
Scott was amazing at helping me select the right bike. Very knowledgeable and helpful. Appreciate his help.
Friendly and honest service
Great service!!!
Great bike!!!
I couldn’t be happier!
Excellent customer service
I always get prompt, A-1 service at Chain Reaction. They are the best!
Helpful staff and good range of options for bikes
A family-owned business for more than 4 decades. The entire staff is committed to the highest quality service. There is no 'hard sell' pressure as they want everyone to make informed purchase decisions and they do an excellent job of thoroughly explaining products and repair options. They faithfully stand behind their products and services and manage any issues to the customer's satisfaction.
The staff are a bunch of truly honest, capable, friendly folks.
Associated took the time to listen to us and provided quick service. He listened to our questions and provided relevant answers.
It took a couple weeks to get the repair work I wanted done
- Super accomodating - turned bike around quickly even though they were super busy
- First class work
- Reasonable prices
- Smart and friendly staff