based on 2780 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, efficient, knowledgable service and reliable products
I have purchased several bicycles from Chain Reaction over the last 20 years. The staff is deeply knowledgeable, friendly and service-oriented. For this most recent interaction, I needed a tune up of a bike and they did it fast and expertly. It is nothing but a pleasure to support a family-owned bike shop that is serving the community for such a long time. And the store is filled with goodies!
Chain reaction is wonderful - I trust you 100% with our bikes.
I walked in with a flat tire because there was a leak by the valve. Because I had purchased it less than a year ago from you, you said there would be no problem for you to get reimbursed from Trek. You immediately were able to put in a new innertube, pumped up the tire and off I was within 30 minutes. I was so impressed with your fast service. You are a great bike store.
Great customer service.
I like the kidness of the staff and their honesty about prices.
I am new in the bike world, and going there just motivated me more to keep rolling in my bike
Super friendly and knowledgeable staff! My bike was making a racket so I took it in. After a quick diagnostic, they gave me a reasonable quote for repairs. The work was done on time and now it rides like a dream!
I've known this shop for decades and they've never disappointed me.
Friendly and professional service!
Great, personal service and attention to detail. Very pleased and felt like I am a valued customer.
Always great team, very knowledgeable and helpful!
Great to work with! Prompt and knowledgeable experts!
They were friendly and responsive.
The service is always great - no matter how busy, the team always offers options and explains how to use equipment. Thank you.
Kevin was great
Excellent service and very good price high quality bicycles.
Mike was very helpful repairing my tubeless tire. He explained to me that tubeless tires can accommodate inner tubes which I opted to use rather than using sealant which can be messy. Appreciate Mike and Steve along with rest of the staff at Chain Reaction Bicycles. I would recommend this shop to anyone in the market for a bike or to address their bike repair needs.
Great customer service
We found the bike my daughter was looking for and the person who helped us was very friendly and helpful. It was a very easy shopping expeirence.
informative and friendly.
Chain Reaction backs up their products. Their service is quick and excellent. My tire blew apart after only 2100 miles. ( a defect?) The cost of the tire and inner tube was comped; but I paid the difference to upgrade to a stronger tire, which they had in stock. New tire and tube were replaced and my bike was ready in a couple of hours. Excellent and pleasant service.
A great bike store that takes great care of its customers.
Very helpful in explaining what service my bike needed. Also repaired the bike by the time it was suggested it would be ready.
excellent selection of products and careful and excellent services. great advice too
Friendly and helpful staff!
Reliable, easy to operate and liked the warranty!
Great equipment and professional personal service
What I like is the highly knowledgeable staff and owners who not only sell bike parts but know how to install them.
Very knowledgeable and friendly staff. It's been that way since I bought my first Trek at Chain Reaction—so long ago that I can only guess it was about 1990.
You always put customers and service to them first! Fast, extremely knowledgeable and very friendly. The epitome of a great family business!
Really appreciate the friendly, knowledgeable, and prompt service. Highly recommend.