based on 2806 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s great to have a true family business in the neighborhood. The team there is super knowledgeable and always helpful.
As always, excellent service and reasonable prices.
Great friendly service.
Family oriented store
Great service and super knowledgeable staff willing to help
Great customer service!
Good selection of high quality gear, bike mechanics that know and really ride the bike and equipment they sell, honest advice, and a well run local family business.
I like the personal and quick service
I love my Trek dream machine Domane SLR electronic shifting disc brakes . Great bike
Everyone’s friendly and knowledgeable. If people with no athletic ability and lotsA disposable income want to be ignored at Snobby Shops in ShallowAlto, let them. But we have a gem here in RWC !
Very helpful staff
you staff was kind and helpful, worked fast even though I was a walk in and did the job right the first time.
Everything!
Identified the problem quickly and was able to fix the next day. They didn't have the same part but a more expensive one, which I agreed to have installed. Bike runs smoothly.
Excellent service, pricing, and product selection. The staff are friendly , knowledgable and fun to work with.
Friendly and very helpful. They really care for and look out for their customers.
Extremely helpful and knowledgeable. No reason to go anywhere else if you're in the market for a Trek!
Great bike tune!
Knowledgeable and friendly staff. Lexi was particularly helpful in assisting me.
Would definitely recommend Chain Reaction Bicycles.
The staff is incredibly helpful and knowledgable. We ordered a newly released product that had an uncertain delivery date. The staff followed up and kept us up to date with information. They assembled the product, demonstrated its features and helped get us get it into the car to take home.
Good bike shop! I haven't bought a bike their or had any complex mechanical jobs, so I just can't speak to those facets of the business yet.
Dropped in on my maiden voyage with my road bike experiencing a few problems with my deraillleurs! I’m new to the area and literally stumbled across them via Google, go figure
I’m new to the area and literally stumbled across them via Google, go figure!
Incredible service from this family owned business! They could not have been more helpful, kind & welcoming - Despite the backlog of work they had to do helping every other person get their bike ready this coming spring! Thank you very much for the help!
Great commitment in keeping me happy with excellent service for my bike and great friendly vibe with everyone at the shop
Fantastic service and love that it's a family-owned business. I'll be a repeat customer.
Amazing, top-notch, high quality service from a local and family-owned business. I came in fairly late, after work, to get a bike so I could start a bike commute. Mike was knowledgeable and helpful, walking me through differences in bikes and my various options. He and the rest of the staff were patient despite the late hour, and I cannot recommend them highly enough.
Love that it's a family business and that you didn't try to oversell me for my child's first bike (or for my first bike in 20+ years)!
My family and I are very happy with our bikes that we've purchased, and the service we have received is A+!
Very established with experience and reputation.
Helpful service - in and out in a short time. Sales lady told me about the sale items and my cleats were installed promptly.
Name removed
Friendly, capable, affordable and locally owned.
I feel very confident the repair will be done correctly the first time. No worries. I also trust what you recommend and information that is given.