based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best customer service took care of me and provided me with all the materials I needed for my mountain bike. I actually came back to purchase a bike from them since they knew what I wanted from a bike. Thank you so much
Knowledgeable and helpful personnel, and great access to high quality bikes!
Bought this bike just before the COVID-19 crisis. The owner's son was extremely knowledgeable, helpful, and patient while I made my decision. Best purchase I ever made and timely now that bicycling is the best way to social distance!
Chain Reaction is an example of everything thats great about a small, family-run business. They're all about making cycling awesome, and keeping customers on the road. The personal dedication of the Jacoubowskys and the Chain Reaction employees shows in the care that they put into everything they do.
Amazing staff and service. Can’t recommend enough!
Prompt fulfilment of online orders. Very helpful and friendly staff on-site.
Everything! The only place I buy Bicycle equipment. Great Family
Fast and quick service.
No inventory and they have no idea what inventory they have. Went to bike connection and bought a bike in 30 mins and plenty to choose from.
Very nice staff,
I am impressed with the staff as they are always happy to help and suggest products that I always need. Mike, Kevin, Becky and Karen have been our go to for everything bike related for well over 30 years.
Very helpful!!
Great service and prices are just as cheap as amazon.
Very friendly family-run business. They work very hard to make their customers happy. Every time I've been in there, they bend over backwards to help me accomplish whatever crazy modification I'm trying to do. This time, it was just a small repair, but they got me in and out of there in 20 minutes or less and helped me avoid their long waiting list. Thank you, Chain Reaction!
Great service.
Top of the line products. Excellent knowledge service.
Great and friendly service. Very clean and strict in Covid safety.
Staff was friendly and helpful.
Friendly Staff and on time delivery made this local favorite and mainstay a cherished vendor in our community. Thank you!
Great products at good prices with a top-notch staff. The staff are quite knowledgable and go out of their way to help you find the best solutions for your particular issues and interests.
I love the services
Their staff is knowledgeable, helpful, thoughtful, kind, friendly and enjoyable to work with!
Amazing customer service!
Willing to listen, understand, and go the extra mile to solve problems.
Mike is very knowledgeable and patient to hear any concerns about repairs. I can rely on Chain Reaction to tune my bike up so it’s safe and humming on my rides. Quality store and quality experience!
Excellent
Staff was very helpful. Even with the whole Covid 19 social separation, they fixed my son's bike while I waited. They are very diligent with social distancing and are doing a great job to try and keep everyone safe.
Everything...you're friendly helpful and professional
You carry very good products and your inventory is good...
Thanks
Very impressed with the customer service I received from the time I placed my order to when I picked up my bike. I will definitely recommend Chain Reaction t my friends.
Good local shop. No nonsense.