based on 2806 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything a local bike shop should be:
-Good products with knowledgable staff
-Stellar service, communication, friendliness (via website, email and in-person)
-Seriousness about cleanliness / sanitation / masks during pandemic times
They sold us a kids bike over phone that was not available so our daughter was very disappointed about the color not being available anymore. Then they sell us to more bikes that are supposed to be available in 3 weeks says in our receipt and the store employee told us that and we just got an email that says one will not be here for another 2 months. We haven't told our other daughter yet. This isnt okay. We put down deposits and then get excited and then we are just lied to. Calling store when they open this morning.
Folks like Mike are knowledeable and helpoful.
Service great didn’t brows
Courteous, fast and professional service. Came in for a quick adjustment of the shifters and was in and out within a few minutes. Took the bike for a ride today and it shifted smoothly and nicely, as expected.
Very helpful, patient, and knowledgeable
Thanks for finding, getting and assembling a trek verve +3 within a week and staying open a bit beyond normal closing so I could pick it up. Did first ride today and love the bike
Great personal attention. Good protocol. Just location is uninviting. Hope you can move soon!
They were great it was Ready when they said it would be
Great prompt service from experienced pros.
Kudos to MikeJ @Chain Rx in RwC for so graciously fixing my rear gear cluster that was slipping horizontally. They allowed me to bring the bike in even thought the next maint appointments were not until late August. Chain Rx staff are customer oriented. Can't wait to visit their new location after the move.
The service was very good. Keep me posted on when my bike was coming.
Super friendly and helpful staff!
Everything! Staff, supplies, repairs!
Personalized service! That’s huge in my book. High quality products. I have purchased many bikes from them and I have always had good experiences. Good people who have been part of the community for many, many years.
Very helpful and friendly. Excellent service
Bike knowledge and courtesy of staff,
Your people are all very knowledgeable, very helpful, and very friendly. Thank you for the great service!
Super job replacing derailleur cable, adding new tires and chain, and all around tune up. I rode today and the bike is like new - fantastic! Mike and team treat my bike as if it were their own. Thanks guys!
we came late (actually a few minutes after their closing time) one day to test ride a bike, which they very nicely allowed us to do! very much appreciate their flexibility and knowledge of the bikes in general.
Becky was so helpful. She sent me weekly updates on when my bike was going to be delivered. Really easy to talk to and helpful in making suggestions! I won’t ever go to another bike shop! Thank you!
Always great, professional service and they fully explain repair issues with my bike. After using another local bike shop, I returned to Chain Reaction even though it meant a longer trip.
Excellent service and great communication about a bicycle I ordered for my son.
Knowledge able and friendly service
Becky was really helpful in getting my kids setup on their new bikes and sorted out. I’ve had a couple of minor things I needed help with and the team was super helpful
Knowledgeable friendly service.
Chain Reaction gave my (neglected) bike a tune-up and fixed some minor problems. This was a very smooth, contact-less transaction. I would highly recommend them, and will definitely be back for my next service or purchase.
Very personal. They do what they say they're going to do.
I received some great advice on a repair
Everyone listens, everyone is friendly.