based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very fast, friendly and professional
Safety-first service in the midst of the pandemic. A family-run business that has been reliably excellent for decades.
Thank you for your patient and knowledgeable assistance in choosing my first e-bike and accompanying gear. Looking forward to enjoying my new bike when it comes.
Lots of attention to my questions and never feel rushed. Knowledgeable staff that jumps right in to help. Trek stands behind their great product, so a winning combination.
Great Trek Dealer, with knowledgeable staff to help and make recommendations.
Great customer service, and doing the best they can to get bikes for their customers (despite bike shortages everywhere due to the pandemic) . Weekly email communication updating the arrival dates for new bikes is helpful. The shop feels very clean, and safety protocols are clearly in place to keep customers and staff safe during the pandemic.
Fast and friendly service! And also mindful of the health and safety of all.
Quick and friendly service. Even during COVID-19, the help was amazing. Will definitely be coming back.
Outstanding customer service
Fantastic customer service. Friendly, patient and very welcoming to someone new to the works of cycling.
This family owns bike shop makes people feel like family. A great bike shopping experience!
Great service. Thanks
Excellent customer service.
Incredibly quick and patient service! I regularly received email updates as I was waiting for a replacement bike light, and the staff promptly informed me of product availability and shipping progress!
too long to wait for a bike. Summit had my bike in 1 week and built/tuned in four days.
Helpful friendly people.
Totally different than the other 3 stores I've been to where I've been talked down to, ignored, or they acted like I was wasting their time.
Excellent service, knowledgeable people, friendly atmosphere, good gear
Always quick and thorough,
Friendly people, attentive and quality work
Great communication and service from Becky. Thank you!!
Excellent staff! Mike was friendly and genuinely wanted to help with my bike issue!
Excellent Service and Friendly People, I got an Explanation for everything that was done.
We have bought 6 bikes from Chain Reaction over many years and have been very pleased with the knowledge and helpfulness of everyone we have dealt with in sales, maintenance, and repair. We have recommended CR to many friends who have also bought bikes from CR. (NOTE: We love the FREE routine adjustments to brakes, shifting, and wheels (truing) for the original owners of a CR purchased bike!!)
Customer service and product selection was excellent
You have an extremely knowledgeable staff and great products. I’ve already recommended The Chain Reaction to several of my friends. What’s not to love?
Very helpful, straight forward, and quick moving staff kept things simple, fast, and well managed.
Always excellent service
Not much with this pandemic going on
The staff is always very friendly and helpful. I have always been able to find anything I needed or wanted. The Covid precautions are the best of any business I have seen.
Friendly and helpful staff. Knowledgeable about the products and services they provide. Provides prompt notifications to customers when product is available if out of stock, thanks very much for help with my purchase of my new bike!