based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Person who helped me was very informative and patient. I will be coming back again for all my bike needs.
At the end of the day I'm always most pleased that owner Mike J has a bit if time to look over my bike personally. He knows bikes, and in particular,Trek products so well and you can rest assured that you will have a tuned velo! Keeping your bike in great condition lends so much to the enjoyment and safety of cycling,
Quality parts, expert service, dependable advice. Always an effort to provide service as quickly as possible. Friendly, helpful atmosphere.
Great customer service
First of all it was great to see that everyone was wearing a mask. I was greeted in a friendly manner and was helped throughout my selection and purchase of my products. Easy transaction.
Great service and super helpful
The selection is incredible, the service professional
Friendly knowledgeable staff!
Very friendly! Very knowledgeable! Keep up the amazing work. I will be back :)
The super knowledgeable and helpful staff. Never rush and take the time to explain everything. Highly recommended.
very friendly and helpful - even loaded my car for me! :)
Honest And informed advice. Transparency. Reasonable repair costs.
You took my bike in quickly , understood where I stand with repairing my bike or getting a new one. I awaiting to have an estimate of what repairs would cost and what a similar new bike would cost.
Everyone was so nice and helpful during the entire purchasing process all the way to pick up, test ride, and getting the bike set up with accessories we wanted!
Always really helpful and willing to share information. Good Covid rules
Always excellent service and superior knowledge of bike maintenance! Have had the occasion over the last few years to take my bike in for a quick shifting adjustment and oftentimes Mike J. (the owner) himself works on the bike and it is great looking over his shoulder and learning more about the nuances of the shifting mechanism. This is the kind of shop that reflects very well on the cycling community. Thanks!
Fantastic customer service!
The service was very Excellent in the staff was very cordial.
While the bikes are great, the likelihood that the obscure part I need resides in the storeroom is good and the staff can find it.
Great selection of bikes and accessories, knowledgeable staff
I received friendly individual service and when an item was ordered for me, it arrived promptly, I was notified quickly, and was very happy with the quality of my purchase.
1. You had the partsto fix the problem.
2. Had a very helpful person to get is all setup.
3. Fixed it in 30mins so that i can get on my ride!!
Awesome customer service
thanks for helping with my order ... Name removed, Bend, OR
Very good bike! Very nice people and service!
great service and advise and most of all great customer service....
Fantastic service every time I come in! Everyone who works there is quick to help to do everything they can to help you. From fixing up a bike, checking out one you just bought, or helping recommend products that fit your skill / comfort, they help make everything easy. They're my go-to shop for anything bike related and I've enjoyed every visit!
Quick friendly service and knowledge
I am really happy with the customer service at chain reaction and how much care you take care with each customer. I would highly recommend the store to anyone looking for a new bike. Thanks much!!
This was supposed to be a 9! Great staff and service. Very friendly and helpful. Only thing dropping this to a 9 was you were out of the combination version of the lock.