based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very knowledgeable.
You are a bike store that is run by and employs bike riders. You know of what you sell and recommend.
Excellent products and service!
Very good and friendly service. Staff is ready to go above and beyond to help customers.
The People!! knowledgeable and good at what they do. We've recommended Chain Reaction to EVERYBODY when they mention bikes or their needs in that realm. Great Staff and fabulous bikes.
p.s. My new bike is an absolute dream to ride, so smooth and confidence building, the best bike ever.
CR has very high quality gear and bikes, excellent people, and great great service.
Great communication, easy and smooth buying process!
Great team and sales support the best!!!
Chain Reaction is my local bike shop. I like being able to go talk to someone about bike issues and having backup in case I mess-up a repair.
Friendly, knowledgeable and caring (including the masks, etc.)
Becky did a great job helping us pick out a bike and fit it. She changed the handlebars and stem and made sure it was all adjusted as needed...and it was all done and ready in time for my wife's birthday...perfect!
I got my bike fixed fast
Knowledgeable, great service...
This was supposed to be a 9! Great staff and service. Very friendly and helpful. Only thing dropping this to a 9 was you were out of the combination version of the lock.
Person who helped me was very informative and patient. I will be coming back again for all my bike needs.
At the end of the day I'm always most pleased that owner Mike J has a bit if time to look over my bike personally. He knows bikes, and in particular,Trek products so well and you can rest assured that you will have a tuned velo! Keeping your bike in great condition lends so much to the enjoyment and safety of cycling,
Quality parts, expert service, dependable advice. Always an effort to provide service as quickly as possible. Friendly, helpful atmosphere.
Great customer service
First of all it was great to see that everyone was wearing a mask. I was greeted in a friendly manner and was helped throughout my selection and purchase of my products. Easy transaction.
Great service and super helpful
The selection is incredible, the service professional
Friendly knowledgeable staff!
Very friendly! Very knowledgeable! Keep up the amazing work. I will be back :)
The super knowledgeable and helpful staff. Never rush and take the time to explain everything. Highly recommended.
very friendly and helpful - even loaded my car for me! :)
Honest And informed advice. Transparency. Reasonable repair costs.
You took my bike in quickly , understood where I stand with repairing my bike or getting a new one. I awaiting to have an estimate of what repairs would cost and what a similar new bike would cost.
Everyone was so nice and helpful during the entire purchasing process all the way to pick up, test ride, and getting the bike set up with accessories we wanted!
Always really helpful and willing to share information. Good Covid rules
It was a very pleasant experience to visit chain reaction I Purchased my helmet and had a question about a bikes and as promised got an email shortly after about the bikes. Great follow through great customer service and such a pleasant environment thank you