based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and informed owners helped me with my purchases and they were wonderful
Great service, best product, and knowledgeable friendly employees.
Becky is awesome, thank you for all your help!
Everyone is so knowledgeable and friendly! We bought bikes earlier this year and have had the pleasure of visiting the store any time we need assistance or have questions. They got our perfect bikes so quickly for us and we’ve spent many days riding. Thank you to everyone there...
Just a great experience. Everyone in the store was super nice. Mike knew exactly what I needed to get my bike back on the road and he had the parts in stock which is very rare during these COVID-19 times. Very pleased with Chain Reaction Bikes. Thank you.
Always trying the best to accommodate my needs. Excellent advice and suggestions. Wide range of excellent bikes.
Everyone working at Chain Reaction is always friendly, courteous, and very helpful. The front-of-the-house and bike repair services are always excellent; work is done properly, it's timely, and fairly priced The family owners clearly want to make you happy with your experience at Chain Reaction.
Everything good family service
Thanks for the great service in challenging times
Thank you Chain Reaction for getting my husband and I on some awesome gravel bikes. This only place we could find with a selection of Trek bikes in various sizes, even the Trek store was out of stock. We worked with Steve to help us get the right size and make some small adjustments to get the bikes fitting well before heading out the door. He provide great service, knowledge and good reccomendations. We are very happy with our experience there and would definetly reccommened Steve and Chain Reaction to anyone looking for a bike or new gear!
You have the best customer service of any bicycle shop in the Bay Area !
If a customer has a problem, you have a solution.
I have bought 5 bicycles from chain reaction bicycles.
Friendly and helpful staff
Make was great very helpful 👌.
Purchased a Trek Fx2 Disc & arrived at their Estimated time frame! Excellent bike! Loved it! Great service!
We really enjoyed our shopping experience with Becky. She was fully attentive, answered all questions and did not impose any sales pressure. We are grateful we discovered your shop and its family orientation and culture. Thanks and see you soon as we accessorize and consider future bike purchases.
High level of knowledge and quality advice of staff.
Appreciated the knowledge/advice/service provided...Going forward, my go to bike shop!
Super friendly and knowledgeable. Attentive. High safety procedures for C19.
Knowledgeable friendly staff
I bought my first of several bikes at Chain Reaction in 1997 and I've always found the service to be outstanding. Mike and is team are the best!
Friendly and professional
East to find the product I needed. Easy to place the order. Very friendly and helpful staff and they're very close to where I live!
The loving blend of sarcasm and personal attention.
Always get great service here! No pressure sales — just good advice.
They are always there to help and answer questions no matter how busy they are
Kevin is very knowledgeable and instills trust. Plus, he is very positive, which is a big plus compared to the other bike place we visited. Your store's prices also seem fair.
Love you guys!
Outstanding service! The most wholesome and well-rounded experience.
Great staff knowledgeable and helpful. I have purchased several bikes for self and family for years—only good experiences. Service also top notch.
Quick personal attention