based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is no mystery to running retail stores...care about your customers, like what your are doing, and treat your customers the way you would like to be treated. I get this fine service at Chain Reaction. Thanks , Phil
I've Always gotten Excellent Service from the Friendly Employee's and I tell my friends who ride
Bikes about the New Bikes I see in the store. If they don't have a Part or Tube I need, it doesn't take long for them to get it.
Michael J Perkins
The staff is friendly and very helpful.
Friendly!!
accuracy!!
Fast!!
At Chain Reaction - I feel like I am family ! All my bike needs are handled in the most professional way. If I come in with a flat tire - every effort is made to get it fixed as soon as possible.
knowledgeable.
Staff act like friends and give great advice.
Great service and helpful staff
Very friendly and knowledgeable and helpful staff!
I have been happy with all the service and support I have received at Chain Reaction over the years.
The best shop in the Peninsula
Products are great but customer service is fantastic!
Steve spent quite a bit of time tracking down a replacement part for my bicycle even though it ended up not resulting in a sale. Their customer service is excellent.
Very friendly. Complete selection of bikes, accessories, and services.
The staff were extremely helpful, knowledgable, and provided good advice.
Great family owned bike shop that goes above and beyond to provide excellent service. I purchased both my road and time trial bike at Chain Reaction Redwood City. Next will likely be a mountain bike. A big thanks to Mike, Becky, Kevin, and Karen.
Prompt evaluation and presentation of options. Expert repair and proper instructions for user to bed in the new pads. Very satisfied.
Friendly, helpful, knowledgeable.
And, feels like a place that's serious about bicycles and riding.
Knowledgeable and experienced help, great service
Friendly and professional
Excellent friendly service - good products
A lot of options! In the past I used to go into bike shops and cannot find a small size mountain bike that suits me. Happy that I have quite a few options here
I feel like I am getting really good advice about the repairs, not a shop that’s adding stuff I don’t need. I also love that it’s family owned! Thank you.
very knowledgeable which is effectively shared and personal attention
Sales rep Becky was awesome and place is family run and accommodating to customers. Great shop!
I appreciate their commitment to the me as a customer and to the community.
Responsive, helpful and goes beyond expectations to provide information and service.
Strong selection, super friendly and knowledgeable staff.
Mike was a great help. The new location is beautiful.
Prompt response to emails.
People in the store were helpful - the person who helped me with setup of my bike was very patient and answered all my questions about electronic shifters. Much appreciated.