based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great, friendly family business
Great service!
I have a great rapport with the Chain Reaction staff, they are very friendly and helpful.
Top notch products and friendly staff!!!!!
I like the friendly, knowledgeable and helpful staff. A fine family operation.
You had a quick turnaround for my bicycle repair. Very friendly and helpful service. Thank you!
Friendly, knowledgeable and professional staff
Family business. Attentive service
I love your customer service! Your staff is always knowlegeable, honest about what is and is not needed, follows through on comms and commitments and friendly. What more could a bike owner ask for!!
Terri Epidendio
Menlo Park
Great selection. Friendly and knowledgeable staff, excellent customer service.
Always willing to help, even when they don't have the time/resources to help. That is what is clear and appreciated!
I have been a customer of Chain Reaction for well over 10 years and truly appreciate the quality of service. They give honest advice and looks for ways to resolve bike or accessory problems at the lowest cost to the customer. It is a well run family owned business that is professionally run.
Prompt response to emails.
People in the store were helpful - the person who helped me with setup of my bike was very patient and answered all my questions about electronic shifters. Much appreciated.
It is no mystery to running retail stores...care about your customers, like what your are doing, and treat your customers the way you would like to be treated. I get this fine service at Chain Reaction. Thanks , Phil
I've Always gotten Excellent Service from the Friendly Employee's and I tell my friends who ride
Bikes about the New Bikes I see in the store. If they don't have a Part or Tube I need, it doesn't take long for them to get it.
Michael J Perkins
The staff is friendly and very helpful.
Friendly!!
accuracy!!
Fast!!
At Chain Reaction - I feel like I am family ! All my bike needs are handled in the most professional way. If I come in with a flat tire - every effort is made to get it fixed as soon as possible.
knowledgeable.
Staff act like friends and give great advice.
Great service and helpful staff
Very friendly and knowledgeable and helpful staff!
I have been happy with all the service and support I have received at Chain Reaction over the years.
The best shop in the Peninsula
Products are great but customer service is fantastic!
Steve spent quite a bit of time tracking down a replacement part for my bicycle even though it ended up not resulting in a sale. Their customer service is excellent.
Very friendly. Complete selection of bikes, accessories, and services.
The staff were extremely helpful, knowledgable, and provided good advice.
Great family owned bike shop that goes above and beyond to provide excellent service. I purchased both my road and time trial bike at Chain Reaction Redwood City. Next will likely be a mountain bike. A big thanks to Mike, Becky, Kevin, and Karen.
Great service and technical guidance from Kevin and everyone.