based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you in helping me choose the bike that was right for my intended use and type of body. I came in and was helped by one sales person one day and then another on the day I test drove the bike. If the sales person did not know the answer to something they simply asked the right person in the shop and got an immediate answer. There was no sales pressure either. Thank you for everything . It was a good experience without any hassle. I own my own business and looking at it from my perspective it was a positive and easy purchasing experience. First name removed A.from San Carlos
Personal service from seasoned experts.
I think your show room floor could look much better with user displays and graphics and better gondolas. It looks like an empty building had floor displays put in with no real thought to layout. Also, would be great, with the available floor space, to put in a bigger variety of product/kit, not just bikes. Just my 2 cents. Otherwise, the community is grateful that you are here!!
Great service and selection. We thought my son needed a kids bike but they helped size him up and found he was ready for an adult small bike. We did a test ride and got a nice bike that will last him longer.
Great advice and help
great service. fixed my bike super fast. very honest
Friendly prompt thx
Kevin doing the extra for me and Kathy's new bicycle. And thanks Keven for finding and recommending that bike in your existing inventory, and helping me put it into the car in the rain.
Friendly shop. Excellent service and products. Good location with parking.
Thank you for providing personalized recommendations and explaining the different options! I really appreciated the friendly and helpful service.
your always good! for over 20 years now. Paul Carrick
Smooth reliable service with a friendly smile. Showroom still well stocked even with the ongoing shortages.
This store provides old-fashioned customer service and takes great care of their customers! I would not buy a bicycle anywhere else!
Great service-you all really went the extra mile fixing my bike. Tracking down parts, fast service, friendly. Two thumbs up!
Friendly service, dependable, knowledgeable staff and mechanics, all terrific!
Our salesperson was extremely courteous, knowledgeable, and friendly. She knew her way around the Electric Trek bike and answered all our questions expertly. We did purchase the bike!
Fabulous customer service !!
Not only did you fix my popped tire but you helped figure out why it kept happening. Thank you!
Thanks again for your help. Bike repair very well done and rapidly done.
Thorough and super timely service! Thank you
helpful salesperson. You had the exact bike model I needed in stock.
Superb service. Easy access to products.
Excelente atención al cliente. Son muy amigables y me ayudaron en todo lo que necesitaba .
Everything is good!
Kevin is a very nice 👌 guy
Very knowledgeable and helpful. They did everything to help me find what I was looking for even when they didn't have stock.
Great service and attention to detail - highly recommended
The new store is even better than the old. Fantastic vibe.
Employees are so friendly, knowledgeable and helpful. thank you!
excellent service and quality products and repairs.
First and foremost, the store had the bike I wanted to buy. Everyone was really friendly and helpful, and the installation of accessories was done very quickly.
But what I really liked was the atmosphere in the store. While I was waiting, several other customers received help. The staff was very friendly and helpful to all of them.