based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient, helpful, and kind staff!
Good selection
Becky Is amazing l!
Dropped off my bike to have the chain and gear looked at and she was able to fix overnight and have me pick up the next day. She makes every experience so pleasurable and is just awesome!
This shop is awesome. So helpful!!
The staff.
Excellent service. Quality of repairs is great Whenever I come in I find something to buy.
The only bike shop I will bring my bike too or purchase a new one.
Good selection great staff. Turned around my flat fast!
The knowledge of staff members Kevin and Becky and selection of great bicycles.
Excellent staff in a space that is well organized and not too crowded.
Knowledgeable & friendly staff. Easy going sales process. You had the right bike for me in stock. Who could ask for anything more :)
I like Trek bikes...my two Treks are part of the family! And your family is like my family, so it's all in the family!
Great service and staff.
Personalized service
Mike and the team were great. They understood that i need the reparation in the day and they did it! They did my weekend!!
Thanks!
Staff is helpful and attentive, with a great selection of bikes and parts
Good selection, helpful, friendly, knowledgeable staff.
Very friendly and helpful owners and staff at this shop. They always take it to the next level in providing professional service, sales and advice to all of their customers! You just won't find a better bike shop in the SF Bay area than Chain Reaction in Redwood City, CA.
Love Mike and commitment to being available to customers. Like the bigger space and selection of stuff. Easy to get help. Nice people all around.
Quality products and friendly knowledgeable staff.
You guys treat gear heads and newbies with the same respect. Not many shops do.
I love the service, selection and people. I wish there was a way to meet the demand for repairs. I am sorry to hear that some of the staff is recovering from Covid and wish them well.
Becky was very helpful and made shopping easy and fun.
Local, fast, and knowledgeable. Thanks for the quick and thorough work!
The staff is friendly and knowledgeable
We've been customers for decades and always come back for their stock.and service.
Becky is great. She is on top of everything. She knows what I want before I want it.
Trek products are the best. Sure you may be able to get them elsewhere, but Chain Reaction are expertd
Very happy overall. Becka helped me with all my questions and purchase. Definitely come back if need to purchase bike for my family.
Return policy is not that great and bike wasn’t verified to be in working order prior to being taken out of store. Similar to what you could expect from REI or Sports Basement. Which have a more forgiving return policy than “If it’s been ridden it’s not returnable.”
This return policy plus the fact that the bike is shown to be in working order prior to walking out the store can leave a buyer SOL, if the gears malfunction as soon as they took it for a “short ride.” Which now can’t be returned.
Fantastic service ,friendly people and awesome bicycles!
Friendly, expert service. Stand behind products. Reasonable turnaround given the current state of things.