based on 2836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is always willing to tweak something on my bike for me, which helps a great deal. They take my concerns seriously.
friendly people, good selection
Highly knowledgeable staff with decades of experience. A wide selection of bikes and gear at reasonable prices.
Trek brand
Easy to get expert advice
The staff of Chain Reaction was friendly and did a good job of answering my questions in detail.
Helpful staff. Good stock
friendly atmosphere, good service
Friendly hometown service from a family owned business. Always good recommendations and advice.
Be open on sunday
Personalized service with utmost care.
Going over and above for cust sat
Ensuring all queries are resolved.
Genuine help
One of the best bike shops in the Bay Area. The staff was friendly. She answered all my questions and helped with several test spins I had requested, which made it really easy for me to make a decision as to which model I should get.
Super friendly, very knowledgeable folks who love bikes! What's not to like?
Competent and caring staff.
Quality product, inventory and service. Excellent customer service...knowledge.
Great service！Very happy with everything.
The staff are so awesome- can’t say enough great! So helpful, knowledgeable, patient, funny, “on it”
Gail Wright
Very friendly and helpful staff!
Personalized accurate service.
Excellent service! Family owned business with attention to detail and fair customer service. As a new cyclist I would recommend this business to anyone! Thank you for getting me back on the road quickly!!!
Sonia was awesome and knowledgeable about helmets and the options.
The entire experience from beginning to end was excellent!! Communications clear and the bike selected for me was fantastic! See my Google review.
Your people are always excellent. Knowledgeable, pleasant, polite, helpful. Thank you
Chain Reaction has always been a friendly place to shop. their expertise is impressive. the people there are true biking fans. I have never asked for something that they did not have.
Great selection and extremely helpful and friendly service. Family run business.
Best customer service in the business! Mike is always willing to accommodate and go out of his way to help a customer.
Friendly, knowledgeable, always ready for you
Received helpful advice
As always, I love the abuse!
I've been buying bikes from Mike and his family at Chain Reaction for almost 30 years. They have always delivered caring customer service. I wouldn't buy a bike from anyone else.
You could special order the wheel we wanted.