based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great personalized service and advice, always willing to go the extra mile.
Great customer service
Great service from the sales lady whose name I can’t remember. She was great with my son.
Terrific selection of both clothes and accessories.
Everyone there is so knowledgeable about the inventory.
Wonder service and quality bicycles and accessories. Chain Reaction is my “go to “ bike store.
Best service, great bike, super staff!
Great service and advice for a parts upgrade, thanks!
personal service. great help picking out the right bike for me, and customizing it to fit even better. talked me through 'care and feeding', and have a one month follow-up/tune-up service.
I appreciate the service and friendliness of everyone who works there. It is clearly a passion for all involved!
Extremely prompt service for those who purchase bikes from them. I’ve been a loyal customer since 1992.
The staff is always courteous and professional. Solutions and options to repairs are explained thoroughly.
Very friendly, helpful, and quick!
Great service, really nice, knowledgeable and helpful staff.
Love the friendly staff that are nice especially when I don’t know too much about bikess
The staffs are so friendly and helpful!
The salesman was very knowledgeable and helped me get just the right things for my partner.
Customer service was great. Thank you.
Very helpful and kind service!
Warranty work was excellent . Other paid work is also excellent. The staff knows their craft and there is never any sales pressure when i shopped. The prices for labor and parts are fair.
Thank you for the great service. I am in business for myself and am aware of how hard it is to do business in todays environment . Nick
Excellent mechanical expertise from Mike
Large offering of Trek bikes
Dedicated family-run business with people passionate about biking.
A great place to buy and service your bike! I've been a customer for almost 10 years.
It'd be nice if the offering included more than just Treks.
Always helpful, knowledgable and go the extra mile!
Fast, friendly, efficient. Reasonable price.
Excellent service at a very reasonable price!
Very thorough in diagnosing work needed. Work finished at the promised date/
I found there was a lot of attention to detail and concern for the safety features of the bike. The upgrade feels really great.
The place is clean, it definitely feels family owned (as it is) by people who live bicycles and are really nice. The bikes are solid, and set up well with accessories. I just discovered this place and it’s worth the 45 minute drive for me to go there -says a lot with gas these days over $6. Check em out!
Great turnaround.
Becky was incredibly helpful and accommodating. It’s always a great experience in at Chain Reaction!
Very helpful staff and a well stocked store. Mike was a pleasure to deal with. Will be back!
Hi quality products that are reasonably priced + excellent & attentive service = highest possible satisfaction