based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You sell quality products. I've enjoyed working with everyone I have interacted with at your business. Becky took the time to make sure my bicycle fits me just right and it's the first time I have felt comfortable while riding a bike. You have a fabulous team.
Friendly efficient service.
Kevin was knowledgeable about the Trek Domane + bike I was interested in and quickly showed me the size I thought I needed was not appropriate and got me on the better size. He quickly recognized that was accustomed to the Shimano shifters and quickly got me up to speed on the Sram shifter. When I returned the next day to buy the bike, Becky took care of further questions and installed pedals, pump, cages and saddle bag. All the features, such as operating the controller, removing wheels, installing brake pad spacers and removing and installing the battery were demonstrated for me. They certainly understand their products and listened to what I was looking for in a bike. I've ridden for over 60 years, so I know bit about bikes (even if it is outdated). They were able to talk with me at the appropriate level, neither condescending nor too techy.
I did my first significant ride yesterday, with the ECO boost level. At this setting you still need to work, but the climbs are not so painfully slow. I was pleased to see that after a 12 mile ride the predicted range was 91 miles! I haven't ridden that far in decades, but now I will certainly ride faster and longer than before.
The store is clean and well lit. The team of Chain Reaction are helpful, knowledgeable and friendly. Glad I chose to buy my Trek Dual Sport 3 here.
Knowledgeable, great inventory and wonderful customer service
I like the top-notch knowledge about bikes & related gear, and the top-notch mechanics, able to solve any problem. Also love the personal service!
Mike went above and beyond the help us out with two bikes. He was very responsive and got our bikes back to us within a day.
We very much appreciate the excellent service and will be sure to speak highly of Chain Reaction and Mike
We're lucky to have such a service-oriented local bike shop. I've been off of a bike for a while, the no-pressure, friendly approach made it easy to select a bike and start riding again. They've been at this for a long time, and it's great to have that kind of relationship with the community. Even for someone like me who gets a new bike once every 20 years, I like having Chain Reaction as "my bike shop".
Great service. Best service of any bike shop.
Becky is best salesperson ever! She really has attention to detail and is super knowledgeable about the bikes and what will work what won’t work and always tries to make it work for you. This is my second bike I’ve bought at your shop.
Prolly won’t be the last ! Also very helpful to be able to customize the bike. My bike was set up absolutely perfectly for me.
Expertise in bike, great service!
Friendly and helpful staff, great selection of latest products at fair and reasonable prices.
Personable and knowledgeable staff. They are always willing to take the extra step and go into the back to look for some obscure part, and sometimes don't even charge for it. I would highly recommend this shop to anyone looking for a bike, or an obscure bike part!
The delightful abuse we share.
Almost like family.
Good selection. Knowledgeable staff. Fair prices.
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Friendly, expert service. Stand behind products. Reasonable turnaround given the current state of things.
Very efficient, helpful, and kind staff!
Good selection
Becky Is amazing l!
Dropped off my bike to have the chain and gear looked at and she was able to fix overnight and have me pick up the next day. She makes every experience so pleasurable and is just awesome!
This shop is awesome. So helpful!!
The staff.
Excellent service. Quality of repairs is great Whenever I come in I find something to buy.
The only bike shop I will bring my bike too or purchase a new one.
Good selection great staff. Turned around my flat fast!
The knowledge of staff members Kevin and Becky and selection of great bicycles.
Excellent staff in a space that is well organized and not too crowded.
Knowledgeable & friendly staff. Easy going sales process. You had the right bike for me in stock. Who could ask for anything more :)
I like Trek bikes...my two Treks are part of the family! And your family is like my family, so it's all in the family!
Great service and staff.
Great team and good inventory.