based on 2044 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer Service is top notch! Always friendly and helpful willing to educate customers if needed on products and equipment. I have always had a great experiance at Cahaba Cycles in homewood.
Excellent service and products
Great service!
Nothing particular
Excellent service. Very personable employees. Quality equipment.
Good selection and friendly, knowledgeable staff.
I busted my SRAM GX derailleur on Coldwater Mountain Sunday morning. I went by the Oak Mountain store and the team set me up with a AXS GX derailleur that was on sale in short order. In a matter of 20 minutes I was back in business. A great example of dedication to customer service and a willingness to get the job done.
Squared away bike shop. Good products, hand in hand with good service.
I recently had some work done on my Santa Cruz on Hightower which took a couple days. Jeremy let me test ride a Trek Slash during this time. He didn't have to that and I really appreciated it. The repair work was completed in a timely manner and have no issues with it. Bad thing was I really liked the Slash and ended up buying one. The buying experience was very positive and I highly recommend Jeremy, Emily, and his whole team.
I’ve been to both the Pelham and Homewood stores and the staff has been friendly, helpful and very personable.
Good guys and knowledgeable. A little frustrating that there was miscommunication between employees...had one employee tell me my bike was ready, but just waiting on my H2 tires to come in from FedEx...the next day, had another employee tell me that my tune up had not been done because your policy was to put new tires on first before doing tune-up.
When I left the store, I made a poor assumption that tires were right and good to go...I did not check air pressure. I went riding the following morning and could tell it was much too soft. I check air pressure and both were at 40psi....I need about 90psi for smooth, efficient ride.
I'm a new customer and found the staff to be courteous, helpful, and informative when purchasing or even when returning a product.
Virginia was very nice and helpful
Great service and support! Friendly environment
Virginia was very friendly and helpful with getting me into the bike family. Great shop with lots to choose from! Friendliest customer service in town!
Friendly environment! Very helpful & courteous! Love the coffee bar - although didn’t get to try it. Also love having a sale rack to peruse.
Tour de Cahaba was amazing!! Thx so much!
great communication, friendly people, fast and full service, great concierge bike shipping service, reasonable prices
Bery friendly staff
Always great service no matter which location I dropped in on.
Service on my bike. Nice folks to deal with. Reasonable pricing and timely to get me riding again.
Everything!
outstanding personnel. Very helpful and knowledgeable.
Virginia was able to provide me with detailed information on what Bike I needed based off my information I provided on what I was looking for. The expertise, professionalism and knowledge is unbeatable at cahaba cycles. Will highly recommend. Thank you Virginia for helping me find the bike I now love.
Great service, and selection. When ordering a jersey, they seemed to have stock when others did not, and yet they still offered the reduced price. The only comment I would make is that shipping could be faster. This was a very minor issue as the quality of the product was worth the wait.
I love the quality of the Trek bikes and accessories. Service at Cahaba has been fantastic.
Great Shop
I stop in when I’m in town. Nice store and nice, knowledgable employees.
Services
Service was top notch! Your service department set realistic expectations for when the work would be completed and had the job done sooner than expected. They took the time to educate me on what it took to fix the bike and tested it in front of me when I came to pick it up. They even shared some information on local bike rides and resources in the area. The efforts they took have me considering a new purchase with Cahaba Cycles as I’d like to upgrade in the future.
Fantastic service! I’ll be a repeat customer going forward.
I really love their attention to detail and the extra mile they go to provide the best service and sales in Birmingham.