based on 1495 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good pricing to match an on line deal from trek. Good service from Andrew.
Amazing service. Arranged a rental bike, and the bike was set up and ready to go when I got there. I've never gotten a bike that quickly before. Also the location for taking the bike to Oak Mountain was super convenient.
Great staff. However new store very tight parking, hard to access store from across street parking.
Staff extremely helpful
Service is always helpful.
It took 4 weeks to get my order completed & no communication whatsoever. I had to call & text over & over again before I could even get a reply.
great service!
Friendly, very skilled and knowledgeable. Also, the team is very efficient. Highly recommend to any and all bikers in the area to visit.
Can’t ask for anything more. The service and selection was great!!
I always refer repair work to you guys. Always helpful. Always encouraging. And, unlike other shops, don’t assume I’m a dufus about bike repair and knowledge. I may be one but it’s nice to be taken seriously.
Knowledgeable and responsive staff.
Always good friendly service
So helpful! Needed breaks in a bad way...and they made it happen in the middle of a busy day.
Good service! And a good selection of products
Consistent good personal service.
My only wish would be for a quicker turnaround time.
One suggestion would be to establish a VIP same day turnaround service.
VIP pay more or yearly minimum to get their bike back faster, no matter the service needed.
Friendly professional people
Very good service, knowledge and attitude
Gerat people... excellent service!
Jeremy Pate was awesome in answering questions and getting our middle schooler set up for his 1st season as part of Trussville Middle School Mounting Biking team.
Very good service
The employees are very knowledgeable. They always have a prompt answer to any questions I might have.
Very nice shop friendly environment great employees
Great people and great service
Always get the service job in a timely manner
Prices too high. Discovered more economical choices.
Everything about the bike has exceeded my expectations. I would recommend every bike from Aventon.
Great price and technical support
Excellent job on cleaning and tuning my bike!
Knowledgeable folks
Your employees are very knowledgeable and take the time to share that knowledge with the customers.