based on 2041 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly. Competent.
I think the staff is the best part of this cahaba cycle. All of the staff work really hard to get my bike repaired. Especially Jeremy and Austin. They also have helped tremendously in getting my bike set up and fixed up to fit me.
Your team needs to be 100% informed and when they are not absolutely sure, find the answer. This past spring, I needed the fork and shock on my bike serviced. The fork is a RockShox and the rear shock is also Rockshox. I had the serial numbers and model number of both. I talked to team members in two different Cahaba Cycle locations about servicing them. Neither one could give me a definite answer as to whether they could be done in house or had to be sent out. I offered that I had all numbers, but they still could not tell me. One said you would probably send them out and the other store said you might could do in in house.
I posted this on Facebook, without naming Cahaba Cycles. A shop in Anniston, Alabama. sent me a private message and said that if I would send him the serial numbers, he could get the parts and do the service in 24 hours after he had parts.
Virginia great customer service. Very knowledgeable
Both the build and customer service were great.
They had the part I needed and the total time to do the transaction was less than 10 minutes.
Large selection of bicycles. Courteous staff.
The new place is amazing! Scored a sweet demo ride with a huge discount! The staff took the time to make sure i got everything I needed and they made sure I understood how to use it. I really appreciate them for taking time with me. I will most definitely be back!
Great, friendly customer service
Great new store
Quality products and responsive service.
Always a pleasure to do business with.
I'm a big fan of Cahaba Cycles, but especially the Homewood location. Friendly, knowledgeable, and fast.
Incredible customer service. Made sure to go over everything about how my mountain bike worked and how to maintain it. 10/10 service and products!
Great products, great service!
Great products and excellent service.
Got my saris solo today, and tried it out immediately. It was up and my bike on it in less than 10 min. Its a win for me. Very easy to “install” and my gravel bike loaded on like a champ. Im excited to have it and will use it often! Staff were helpful and answered questions, making me feel like a valued customer. Well worth the price now that ive seen it on my SUV. 👍🏼
Nice folks, quality workmanship, and care that you are satisfied beyond the routine service of my bikes. Thank you!
Daniel and his wife are very friendly. They fixed my bike and did a few extra corrections, all within a few days. Will definitely go back for other bike needs!
Incredibly knowledgeable and friendly staff. I also don't feel like I'm ever being overcharged when I go to Cahaba cycles. It's a great bike shop and a great value.
Thank you for providing quality, friendly service!
Great service
I had a great experience purchasing my first e-bike. Virginia was beyond helpful and a went out of her way to make sure I was taken care of!
Friendly & very knowledgeable!
Great service and quality products.
Great staff
Great shop, knowledgeable and friendly staff. My go-to bike shop for all my cycle needs.
Everyone was so helpful and friendly. They helped us pick out what was best for our needs.
Awesome experience. I am new to mountain biking and they made me feel so welcome and helped me out so much
Great service. Super helpful. Thank you
Nice people, honest, low pressure, and they listen to you. Cudis to Andrew and Jon.