based on 2319 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service and turnaround time✅
Dropped off my e-bike for a flat tire fix. Opted for the 25 hour overall servicing. This took longer than the week that was suggested and the repairs done required about $45 more than the initial quote - I was not contacted about the extra requirements/charges. When I came to pick up the bike the most glaring thing I noticed was no attempt at all to clean anything on it. Extra money for brake pads and a cable but you couldn’t even wipe it down? I wasn’t looking for a spit shine but I did expect some cleanup. I don’t think that would be too much to expect if I’m paying almost $190 for service.
Great Products and great prices.
I asked a ton of questions and they were answered without hesitation with a kind personality.
I forgot to plan ahead to schedule my bike for a tune-up service before a week-long riding trip. Cahaba Cycle worked with me around my limited time schedule & got the work done so that I didn't have to worry about my bike not being ready. I am very grateful!
Grant was great at helping us with some repair work we needed. We live a few hours away, and he let us keep the bike at the shop for an extra week until we could return to Birmingham. We will be using Cahaba Cycles in the future for all our e-bike needs!
The team at cahaba always takes such good care of me. Anything I need they do their best to accommodate and I know when I go in there that I can trust any work I'm having done will be done right. I enjoy going into the Trussville shop and appreciate how well they know their customers and how eager they are to help them. I wouldn't go anywhere else for my biking needs!
Always the best service and products!
Very knowledgeable
The shop is awesomely run. Grant did a great job interfacing with me for some pretty significant work on two bikes. It took some time to get parts in and that is expected—but I always knew what was up and I am very happy with the service I received. Also props to grant since he was always quick to respond to texts.
Great selection of bikes and gear. Always great service at Homewood. 10/10
Great service department,lfriendly responsive staff,well informed on product
The staff -- Charlie -- waited on me and was extremely helpful. He knew the products and my needs -- great guy!
Prices very fair. Not all shops are willing to work on little kids bikes. We are very happy and so is my grandson.
Best people
The customer service is great. Knowledgeable and friendly associates.
my wife and i were in the dark on electric bikes but we wanted to try some.Virginia showed us several bikes and we test rode them and found the 2 we liked.also we had to buy some accessories to go with them. all the staff were very helpful.i would highly recommend them to looking to buy a bike.anyone
Staff / Gene was very helpful in getting me the bike that I wanted.
Service / have not needed any as of yet
Products / good selection of accessories
Location / convenient for me
Repair technicians were courteous, professional, and completed the work when promised.
People were very friendly and helpful. And the kick stand worked great on my grand daughters bike
Plain and simple; Cahaba has your back, and there for you and your bike from the get go! Every since i bought my first road bike from them 2 years ago; whenever I come in for maintenance, they go through my bike with a fine tooth comb and give me the best advice on any issues I may have. Cahaba is just a get bike shop to be associated with.
Every buying experience I have had with cabana cycles oak mountain has been great.
Great selection. Knowledgeable staff. Super friendly, with no attempts to “up sell” me anything. Overall pleasant experience.
We were met at the door by Charlie Fountain who was very professional and helpful. He first asked what we were looking for in a bike and with a few more questions had several bikes to show us. He was not pushy or hard sell and let us take our time with the selections that were offered. The next day we bought two Trek Marlin 6 plus bikes and have been enjoying them since. Thank You Charlie and Cahaba Cycle for your sales and service. Over the past 10 years I believe these were the 6th bikes we have bought from your stores. Vince and Fay Shannon.
No pressure and professional service
Repair was done professionally and communication was great.
Jason and Andrew were extremely knowledgeable and helpful. They patiently answered every question and took the time and effort to help my son and I to pick out the perfect bike. It is people like Andrew and Jason that have made us life time customers and will only shop Cahaba cycles from now on.
Expertise in knowing how to do your job
I had a great experience at Cahaba Cycles. They are very friendly and have good prices and sales. Andrew Steele got me set up with a great bike that I will be able to enjoy for years.
Chris is always very helpful when I visit the Homewood store.