What our customers think of us!

Daniel, the repair man, is friendly and knowledgable. The shop is so pleasant. Liz on the telephone is a joy to call. The electric bicycles were reasonably priced. It seems to attract all sorts of bikers. There's also a great porch to hang out on and wait to meet other serious cyclers, although you may want to check with the shop about hanging out! Anyway this shop gets 2 thumbs up from me! Name removed

I had a bent rim on my bike and wanted that fixed. When I brought it in they told me they could fix it and do a minor overhaul for $100. I didn’t even get down the road and they called to increase what they wanted to do to $150. I reluctantly agreed. A few days later I was told I had broken spokes which wound cost another $20. The way this repair grew from $100 to almost $200 was frustrating. In the end the wheel and spokes were fixed for about $60. The creeping cost made me uneasy as I never knew what the final bill was going to be. Setting a scope of work and price is integral to good customer service.

Service was fast and friendly.

I ordered my bike direct thru Trek and had it shipped to the Cahaba Heights location. It arrived on 7/27. I called Cahaba Heights on 7/27 and asked when the assembly could take place. They said it would be later in the day but maybe Friday. They called me back a bit later and said it would be sometime Friday or first thing Saturday morning. No worries. I called first thing Saturday morning and was told it would be Monday or Tuesday that assembly could take place. Really? I called the Homewood location and asked if they had availability to assemble it that morning. They said if I got it there soon they could take care of it. I called Cahaba Heights back and let them know I would be coming to pick it up and take it to Homewood. That was all fine and understandable although I was a bit frustrated with the repeated delay.
Once I got to Homewood, they asked me if Cahaba Heights had quoted me a price for assembly. I said "no" and "I assumed if it was ordered via Trek and shipped to the store, assembly was included". Chris, the service manager said he would waive the assembly fee. My issue with this is Trek's website says delivery to a authorized retailer is free and includes free assembly. Had I not pushed back, I would likely have had to pay for an assembly I had no obligation to pay. I wonder how many people end up paying for assembly when Cahaba Cycles is likely required to provide free assembly per their contract with Trek.
This may seem minor, but it struck me as a bit underhanded and made me skeptical of other practices they may engage in.

The staff at CC are knowledgeable and friendly in all aspects of cycling.

Very friendly and helpful

After pinching a tire on my daily ride yesterday, I took my bike to Cahaba Cycles (Trussville) and they quickly had it changed and ready to go within minutes. And I enjoyed the bike chat with Jeremy and friendly help. I'd recommend this shop to anyone needing bike service.

Staff members are knowledgeable, friendly, and helpful, and the $20 off that was offered really helps!.

Staff is welcoming & knowledgeable. Wide variety of bikes and accessories. Well-run shop. Wish there were lots more e-trikes and accessories...

As always, Cahaba Cycles in Trussville is a friendly place with an awesome staff to help make the bike buying experience easy and fun. I just purchased a new Trek and Jeremy had a wide selection of bikes and had a bike sent to the store so I could feel the different sizes and platforms so that I got a side by side comparison.

Virginia was most helpful and patient, I left feeling I had made a new friend in the bike world.

Variety and the opportunity to test ride to insure proper fit.

Awesome experience very knowledgeable employees.

You had a good variety of bikes in different price ranges that's affordable for someone who rides a bike a couple two or three times a year. Mitchell was absolutely a great sales person. He understood how often we may ride and showed us several options of bikes and bike racks. Although we did buy a bike rack online he did tell us the better options. Mitchell was patient with this old lady explaining the shifting of gears and the bike itself.

We needed a bike for our son. He had outgrown his balance bike and we needed advice on which bike would be best for him. We got expert advice and found a bike that was perfect for him. He was able to start pedaling as soon as we got home.

Very helpful staff. Daniel was fantastic!

Clean store, friendly staff, great variety of bikes and accessories. Love the new Homewood location.

Best customer service, so happy with my bike!

Great products and staff. Everyone there is knowledgeable and easy to work with.

had what i was looking for

Cahaba bikes did a fantastic job with replacing the tires and rewrapping the tape on the handlebars. Daniel was amazing with his communication with me (I live in Georgia). I really appreciate the work that they did. I had a great ride this morning!!

I really love their attention to detail and the extra mile they go to provide the best service and sales in Birmingham.

Customer Service is top notch! Always friendly and helpful willing to educate customers if needed on products and equipment. I have always had a great experiance at Cahaba Cycles in homewood.

Excellent service and products

Great service!

Nothing particular

Excellent service. Very personable employees. Quality equipment.

Good selection and friendly, knowledgeable staff.

I busted my SRAM GX derailleur on Coldwater Mountain Sunday morning. I went by the Oak Mountain store and the team set me up with a AXS GX derailleur that was on sale in short order. In a matter of 20 minutes I was back in business. A great example of dedication to customer service and a willingness to get the job done.

Squared away bike shop. Good products, hand in hand with good service.