Customer Testimonials
Quality services
I called in looking for some spin shoes. The person who assisted me took the time to ensure I was buying the right type of shoes. Excellent service!
Your staff is so friendly! Worked with Ricky and the mechanic who showed me his ride. I'll definitely be back and will tell my friends. Cheers!
The person working on when I came in was super helpful. I was looking for some tubeless parts and he understood his inventory and helped me find what I need.
Great customer service and communication. Quick turnaround time - bike was built quickly for collection the same day it arrived in store. Thanks!
Easy to book time online for appointment. Service technician was thorough and upfront honest on required repairs. Will definitely return.
Great customer service
Good range / helpful staff
Great staff, very knowledgeable. They don’t try to upsell but instead make sure you get the best bike within your budget.
Stephen the manager is awesome !
best bike shop in town, very knowledgeable staff and variety of products and service packages.
Staff were friendly and knew their craft. Took the time to explain the bike question and answer questions.
On my first ride of the year, my Di2 front derailleur stopped working. They fixed it promptly and I was on my way!
I was able to drop by BSP at very short notice. Juan did an excellent job of adjusting all on my Marlin 8 ~ big thanks! The staff are friendly, personable and always professional. Definitely a recommended shop for bike service…or simply to drool over the new bikes.😁
Fast, quick and efficient service!
We had the pleasure to meet Ricky at the front desk and he was both professional and patient with my questions and "can't decide" situation. He was very accurate with his recommendations. Later on we received a great service from the bike technician. Thanks a lot for the outstanding service.
They were doooooooooooohhhhhhppppppp
Pleased with warranty follow through
Very helpful
Jason from Langley was super helpful for a warranty claim which he offered to look into. Also called me back when he was able to warranty it, called me again it arrived ABS shipped it to Vancouver store for me to pick up as I’ll be down there. Awesome service!!
Good and honest information provided and was a ble to decide on the bike to purchase. Thanks
Personalized and efficient service. Felt valued and well cared for by both staff members I dealt with.
Sergio was great! Excellent service.
He knew all the answers to my questions and was
super friendly and helpful.
There’s a nice selection of bikes and the prices are
reasonable.
Also the location is right by the bike path so you can go for a test ride easily.
Thank you
The prompt service and timely updates were greatly appreciated
It’s Ceff, I wanted to take a moment to recognize the exceptional service I received from Ricky and aTom at BSP North Van. They went above and beyond to help me find the perfect new bike, and their expertise and customer-focused approach made the entire experience smooth and enjoyable.
Not only did they guide me to the ideal bike, but they also helped me with an additional purchase, ensuring I got exactly what I needed. Their professionalism, knowledge, and friendly attitude made a lasting impression, and I truly appreciate their efforts.
I believe that outstanding team members like Ricky and Tom deserve recognition, and I wanted to share my appreciation for their hard work.
It was a delight dealing with Rickie and Thomas. We appreciated their knowledge and great service when purchasing our Trek bikes.
Service was great the past few days.
Great service.
I appreciate it the updates and the honesty in regards to cost.
We were very pleased from beginning to end with all the help that Nav gave us! He is very knowledgeable, helpful and friendly! He made this whole experience of selecting the proper bikes for us and the things we would need very easy! We definitely recommend the shop and Nav!!
Great service. Really appreciated Thomas’s help and guidance.