Customer Testimonials
Got great service upgrading my brake pads.
Great service! Have what I need in stock most of the time. Good prices.
I appreciated Milan proposing an alternative solution and organizing for me to meet with Nathan in the NV location. Nathan was great to work with, very knowledgeable and generous with his time. I’ve only had the bike for one day but really enjoyed my first ride and so far happy with the product and service.
Very pleased with the quality and advice received for my bike maintenance needs
All the staffs are friendly, kind and responsible.
Great customer service
Very helpful and knowledgeable. Greeted us right away when we entered. Did not try to sell anything extra or up sell us anything more than we needed. Helped is put the bike in the car. Very personable.
Great staff. Great advice, always pleasant to come here
Friendly staffs
Very knowledgeable staff who answered every question with great patience.
Amazing, friendly, helpful, and knowledgeable, staff, and ownership team! Also appreciate how much BSP does for the cycling community! Thank you
Great staff & great products
Great service, the technician was able to see to my request right away. Staff very friendly, helpful and efficient.
Excellent service from Varun. He was great.
Jason, Milan and Andy were all super helpful in assisting me in buying my first e-bike! Milan spent 3 hours in store with me as I test drove several bikes, he answered all my questions, was very patient and knowledgable in all things e-bike. Andy did a great job setting up my bike with all the extra parts I bought, and overall I'm very impressed by the incredible service from everyone! Would highly recommend shopping at BSP :)
Great knowledge and attention to detail by the staff!!!
helpful informed service
Loic talked us through the app and although it wasn’t successful, he was very patient and polite. We were so impressed with his ability to actually take motor out to find a solution . Great customer service !!!
Very friendly and supportive staff.
Kind, knowledgeable, and responsive staff with lots of options and good quality product!
Great service, friendly and professional!
friendly and knowledgable
Managed to fit me in and take care of my bike by the end of day as promised. Very happy with the service provided. I will be a returning customer for sure.
Didn't fix the problem, but at least took the time to explain what is known and not known.
Service manager was excellent
Great customer service, attentive and always willing to help or find solutions.
The staff and the management were excellent to deal with
Top quality products and service. I highly recommend this shop.
A knowledgeable and friendly staff.
Thank you so much BSP Surrey. Your team has been exceptional and I look forward to a long term relationship with the store.
Bike was built and ready to go, I was riding the next day