Customer Testimonials
Friendly and knowledgeable
I was very impressed with our salesperson Juan. He was very polite, knowledgeable and brought over a bike I had phoned about from North Van for me to try the size. It was the one i purchased eventually but he pointed out different bikes that might be suitable so gave me some choices which i liked. The staff affixed the extra pieces i purchased to the bike for me and then contacted me when it was ready. Excellent customer service from someone who used to work retail. i have already told two friends that your store should be checked out if they are ever looking for a bicycle or accessories. i was very impressed to say the least!
Excellent techs there to help you in a friendly manner!
Sergio's customer service was superb! He was so helpful and explained what I should feel/look for in a shoe as to me that is a key component in bike riding. He was very easy to be with and gave me time to get the feel of shoe. Muchos Gracias Sergio!
Competitive Price, good selection sales associate very helpful.
Great personal support.
The oneri stayed open after closing hours to white for me to bring wheel in for repair.
Great friendly service. They are my go to shop for servicing my bike and for ordering parts. Stephen the manager always goes above and beyond!
You guy are always amazing! The customer service is always above and beyond, I've never left unhappy. Thanks for being my favourite bike shop for 20 years!
I only used the service, unexpectedly but in dire need. Milan, without hesitation, probably saw my frustration and offered to fix my problem. I cannot thank him enough. This is true service above and beyond. Thank you. Carol
Great people to deal with….Navi and Oleh….good selection of bikes
had my new TREK e-bike for the first time and it is awesome. Milan was so accommodating, he knows the product so well that made me buy the TREk Trail 9.7 instead of buying the TREK trail 5 I initially planned to buy. Kudos!
Friendly staff and good selection of products!
The service was second to none and the staff took the time to share with me the new innovations in different types of bikes.
Picked up a new Roubaix Comp. Super friendly and great service!
Sergio was great when I bought my Roubaix Comp! Very helpful and great service
I have always found BSP very honest in their pricing and their recommendations. I trust them.
Great service and nice folks
Absolutely thrilled with our experience at BSP bike shop! We recently purchased bikes for my girlfriend and me, and the entire process was smooth and enjoyable. The staff was super friendly, knowledgeable, and really took the time to help us find the perfect bikes that suited our needs. They even went above and beyond to ensure everything was properly fitted and ready to ride. The quality of the bikes is top-notch, and we couldn’t be happier with our purchase. Highly recommend this shop to anyone looking for great bikes and exceptional service!
Top notch service by a friendly approachable staff. No pressure sales and quick and efficient product delivery. Will definitely have my ride serviced by this professional team.
Staff went to bat for me over a faulty piece of gear and I promptly received a replacement. Excellent service!
The staff are very knowledge on the bike. And their customer service are nice.
Stephen and his crew were amazing to deal with. I can't say enough about the great service they provided. I would recommend BSP to anyone looking for a bike.
Great pricing and selection knowledgable staff who clearly loves bikes!
Care to customer and customer advice is excellent.
Chris was an honest and knowledgeable salesman, exemplary in every way
Friendly service!
Friendly staff, great selection of bikes and accessories
Daniel was awesome in helping me, very new to road biking, by putting on clipless pedals on my bike and brackets on my cycling shoes. He even held my bike up while I pedaled around the store to get some practice clipping in and out! All staff there were super friendly!
The best bike shop in the world. Anyone who says nasty things about them is part of the competitors' propaganda