Customer Testimonials
We had the pleasure to meet Ricky at the front desk and he was both professional and patient with my questions and "can't decide" situation. He was very accurate with his recommendations. Later on we received a great service from the bike technician. Thanks a lot for the outstanding service.
They were doooooooooooohhhhhhppppppp
Pleased with warranty follow through
Very helpful
Jason from Langley was super helpful for a warranty claim which he offered to look into. Also called me back when he was able to warranty it, called me again it arrived ABS shipped it to Vancouver store for me to pick up as I’ll be down there. Awesome service!!
Good and honest information provided and was a ble to decide on the bike to purchase. Thanks
Personalized and efficient service. Felt valued and well cared for by both staff members I dealt with.
Sergio was great! Excellent service.
He knew all the answers to my questions and was
super friendly and helpful.
There’s a nice selection of bikes and the prices are
reasonable.
Also the location is right by the bike path so you can go for a test ride easily.
Thank you
The prompt service and timely updates were greatly appreciated
It’s Ceff, I wanted to take a moment to recognize the exceptional service I received from Ricky and aTom at BSP North Van. They went above and beyond to help me find the perfect new bike, and their expertise and customer-focused approach made the entire experience smooth and enjoyable.
Not only did they guide me to the ideal bike, but they also helped me with an additional purchase, ensuring I got exactly what I needed. Their professionalism, knowledge, and friendly attitude made a lasting impression, and I truly appreciate their efforts.
I believe that outstanding team members like Ricky and Tom deserve recognition, and I wanted to share my appreciation for their hard work.
It was a delight dealing with Rickie and Thomas. We appreciated their knowledge and great service when purchasing our Trek bikes.
Service was great the past few days.
Great service.
I appreciate it the updates and the honesty in regards to cost.
We were very pleased from beginning to end with all the help that Nav gave us! He is very knowledgeable, helpful and friendly! He made this whole experience of selecting the proper bikes for us and the things we would need very easy! We definitely recommend the shop and Nav!!
Jason was very knowledgeable and helpful.
I was looking for a through axle for my Domane and got lucky BSP actually had one in stock and it fit. Nobody else in town has one. I will be back ! thanks
friendly staff
Juan and team are excellent as always!
Great service and service packages, I’ve taken my bike here for multiple years and trust they have the best people for the job and won’t gouge you crazy prices.
I bought a bike here 5 years ago, and still love it; back then your shop had the best selection of e-bikes! I am still getting the service for it at this location, and it's always very friendly and honest, and everything is done well and quickly. Thank you!
Very friendly, helpful and provided excellent service.
Friendly service.
I trust that your team uses its knowledge to stock good quality products. Your team has always been friendly and very helpful.
The service is amazing!!!
The clerks are very helpful! Friendly with zero attitude. Great bike store. Always has been.
Friendly and great service.
Staff was attentive and knowledgeable. I was in a few different times over a couple of days and dealt with different staff, and they seemed to all be on the same page and knew what it was I was looking for and what I had been looking at previously.
Was able to test ride a couple different bikes and was encouraged to make informed decisions.
Altogether a great experience and I'd definitely recommend this shop if anyone asked.
Daniel was EXTREMELY informed and helped me a lot.
Fast, quick and efficient service!