Customer Testimonials
Oleh and Steve were very helpful to get the drive train on my S-Works fully upgraded. My bike is a bit older now, and they were able to figure out how to accommodate the bike with new parts. Really appreciate all the time they spent to figure out the upgrade and their attention to detail. They were also both very open to answer all of my questions.
I wouldn't hesitate to recommend BSP Vancouver to anyone!
-Max
Bought our eMTB from Chris at the North Van store and he was SUPER helpful, knowledgeable and accommodating.
The service we experienced yesterday was very exceptional. Not only were they very friendly and helpful, but they offered to help with extras that didn't cost us anything, depsite the fact that it was 5 minutes before closing time.
Fast shipping
Cycling Without Age North Shore is very grateful for the very generous assistance offered by Bicycle Sports Pacific in maintaining our equipment, allowing us to provide free rides for mobility-challenged people.
The price of the bike I purchased it was on sale!
Excellent customer service.
Very nice big shop. Friendly.
Super customer service, prompt attention to my 2 issues on that day. I am definitely a repeat customer!
Very helpful, knowledgeable and had the product I wanted.
BSP is my favourite bike store because of the staff who are always so friendly, professional and knowledgeable. Although i didn't buy my most recent bike from them, their service centre mechanics are the ones that assembled my bike out of the box. I only trust BSP for any service and maintenance for my bike.
The best bike shop in the world. Anyone who says nasty things about them is part of the competitors' propaganda
Friendly and knowledgeable
I was very impressed with our salesperson Juan. He was very polite, knowledgeable and brought over a bike I had phoned about from North Van for me to try the size. It was the one i purchased eventually but he pointed out different bikes that might be suitable so gave me some choices which i liked. The staff affixed the extra pieces i purchased to the bike for me and then contacted me when it was ready. Excellent customer service from someone who used to work retail. i have already told two friends that your store should be checked out if they are ever looking for a bicycle or accessories. i was very impressed to say the least!
Excellent techs there to help you in a friendly manner!
Sergio's customer service was superb! He was so helpful and explained what I should feel/look for in a shoe as to me that is a key component in bike riding. He was very easy to be with and gave me time to get the feel of shoe. Muchos Gracias Sergio!
Competitive Price, good selection sales associate very helpful.
Great personal support.
The oneri stayed open after closing hours to white for me to bring wheel in for repair.
Great friendly service. They are my go to shop for servicing my bike and for ordering parts. Stephen the manager always goes above and beyond!
You guy are always amazing! The customer service is always above and beyond, I've never left unhappy. Thanks for being my favourite bike shop for 20 years!
I only used the service, unexpectedly but in dire need. Milan, without hesitation, probably saw my frustration and offered to fix my problem. I cannot thank him enough. This is true service above and beyond. Thank you. Carol
Great people to deal with….Navi and Oleh….good selection of bikes
had my new TREK e-bike for the first time and it is awesome. Milan was so accommodating, he knows the product so well that made me buy the TREk Trail 9.7 instead of buying the TREK trail 5 I initially planned to buy. Kudos!
Friendly staff and good selection of products!
The service was second to none and the staff took the time to share with me the new innovations in different types of bikes.
Picked up a new Roubaix Comp. Super friendly and great service!
Sergio was great when I bought my Roubaix Comp! Very helpful and great service
I have always found BSP very honest in their pricing and their recommendations. I trust them.
Warm, friendly and helpful service.